Report: 2009 Online Banking and Bill Payment Forecast: Active Users Grow While Bank Bill Pay Overtakes Biller Direct TOC

Overview & Key Findings
Methodology
Executive Summary
Key Recommendations
Five-Year Forecast for Online Banking, Bill Presentment and Bill Pay
- Households vs. Consumers
This is an Unusual Moment in Banking History
Trends in Online Banking
- Most Americans Now Bank Online Every Week
- Reasons for Holding Out Are Concentrating
- Nearly Half of Community Bank Customers See No Value in Online Banking
- Online Banking: A Banking Basic
Trends in Online Bill Pay
- Percentage of Consumers Who Paid a Bill Online in Previous Month
- How Many Consumers Used a Bank or Biller?
- Bank Bill Pay Reaches Milestone at 50% of Online Households
- Consumer Preference on Bill Pay is Flat
- Banks and Billers Are Running Neck and Neck With Regular Bill Payers
- National Banks Dominate in Bill-View, Bill-Pay Arena.
- Key Targets for Bill Pay: Tech-savvy and Affluent Customers
- Appeal of Bill-pay Simplicity Should Extend to Non-Bank Bills
- Bill Pay is Eating into Snail Mail
- Where Banks Have the Edge Over Billers.
- Where Billers Have the Edge Over Banks
- National Banks Hold Strong Edge Over Smaller Banks, But Credit Unions Hold their Own Community Bank Customers Are Much More Likely to Pay by Check
- Where Does Gen Y Generally Prefer to Pay?
- What' s the Top Motivator to Pay More Bills Online?

Features, Trends and Market Segments to Target in 2009-10
- Personal Finance Management Tools
  - How Javelin Scored Seven Personal Finance Management Vendors
- Online Account Opening
  - High Failure Rates Leave a Bad First Impression
- Green Banking and the Paperless Push.
  - Most Consumers Still Cling to Paper Statements
- Targeting Gen Y
  - Gen Y Already is Developing Online-Banking Pay Habit
- Expedited Payments
Appendix
Related Research
Companies Mentioned

Table of Figures

Figure 1: Millions of Households Viewing and Paying Bills Online 2009-2014 and CAGRs
Figure 2: Millions of U.S. Households Banking, Viewing Bills or Paying Bills Online (2003-2014)
Figure 3: Online Banking by Consumers Actual and Forecast
Figure 4: Reasons for Switching Financial Institutions (Switchers in Past 90 Days vs. Previous 9 Months)
Figure 5: Last Time Consumers Conducted Online-Banking Activity (2003-09)
Figure 6: Why Consumers Do Not Bank Online (2004-07, 2009)
Figure 7: Why Consumers Who Do Not Bank Online Won' t Try It (By Size of FI)
Figure 8: Banking Transactions Performed in Previous 90 Days
Figure 9: Method Used by Bill Pay Customers in Past 30 Days (Bank Bill Pay vs. Biller Direct)
Figure 10: Bank Bill Pay By Household (Last 30 Days) Actual and Forecast 2003-2014
Figure 11: Preference for Where Consumers Would Rather Pay (2008-09)
Figure 12: Where Consumers Made Bill Pay Transactions in Past 30 Days (2007-09)
Figure 13: Percentage of Consumers Who Viewed or Paid Bills Online in Past 30 Days by Size of Financial Institution)
Figure 14: Consumers who have Paid a Bill Online through their Bank or Credit Union in the Past 30 Days
Figure 15: Percentage of Consumers Who Pay Certain Bills by Deducting Payments From Their Checking Accounts
Figure 16: How Consumers Typically Pay Bills
Figure 17: Bills That Regular Online-Banking Customers Prefer to Pay Through FIs vs. Billers
Figure 18: Bills That Regular Online-Banking Customers Prefer to Pay Through Billers vs. FIs
Figure 19: Percentage of Consumers Who Pay Specific Bills Through Bank or Credit Union (By Size of Financial Institution)
Figure 20: Consumers Who Typically Pay Specific Bills By Check (Community Banks vs. National Banks)
Figure 21: How Gen Y Customers Typically Pay Various Bills (FI vs. Biller Sites)
Figure 22: Motivations to View More Bills Online
Figure 23: Rankings Based on ‘Customer-Driven Architecture' Model
Figure 24: Outcome of Consumers Who Applied to Open a Checking Account Online
Figure 25: How Customers Receive Primary Credit Card Statements.
Figure 26: Last Time Conducted Online-Banking Transaction (Gen Y vs. All Consumers)
Figure 27: Consumer Usage of Expedited Payments 2005-2008
Figure 28: Online Banking By Household (Last 30 Days) Actual and Forecast 2003-2014
Figure 29: Viewing Bills at Bank Site By Household (Last 30 Days) Actual and Forecast 2003-2014
Figure 30: Viewing at Biller Site By Household (Last 30 Days) Actual and Forecast 2003-2014
Figure 31: Biller-Direct By Household (Last 30 Days) Actual and Forecast 2003-2014
Figure 32: Consumers Conducting Bill Viewing and Payment Activities (Last 12 Months)
Figure 33: Reason for Switching Banks (Longitudinal 2007-2009)
Figure 34: Online Banking, Transfers and Other Activities (Last 90 Days)

Figure 35: Online Bill Pay and View at Banks and Billers (Last 90 Days)

Companies Mentioned

Bank of America
CashEdge
Citi
Digital Insight
Fiserv
Geezeo
Harland Financial Solutions
JPMorgan Chase
Jwaala
Metavante
Mint
S1
Wesabe
Wells Fargo
Yodlee

2009 Online Banking and Bill Payment Forecast: Active Users Grow While Bank Bill Pay Overtakes Biller Direct

Table of Contents

Table of Figures

Companies Mentioned