Table of Contents
Executive Summary
- Executive Summary
- Introduction
- VoIP Technology and Security
- Business VoIP Deployment
- VoIP Business Equipment Forecasts
- Figure 1: Total VoIP Business Equipment Market - (US$m)
- Recommendations and Conclusions
- Equipment Vendor Recommendations
- Business User Recommendations
- Regulatory Recommendations
- VoIP as a Disruptive Technology
1. Introduction
- A History of VoIP Deployment
- The Different Applications of VoIP
- Figure 2: VoIP Network Architectures
- Table 1: Voice over IP Implementation Types
- International and Toll Bypass Services
- Figure 3: Toll Bypass VoIP
- Peer-to-Peer VoIP Services
- Figure 4: Peer-to-Peer VoIP
- IP Voice PSTN Replacement Services
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Broadband Bundled Services
- Figure 7: Broadband Bundled VoIP
- IP Telephony - Enterprise Applications
- Figure 8: Enterprise VoIP
- Hosted VoIP Services
- Figure 9: Hosted VoIP
- VoIP and Mobile Bypass
- Figure 10: Mobile Bypass VoIP
- VoIP as a Disruptive Technology
- VoIP - Current Hot Issues
2. A Technology Roadmap for Delivering Quality VoIP
- The Technology of VoIP
- Digitisation of Voice Signals
- Circuit v Packet Based Data Transport
- Figure 11: Growth of Data v Voice Traffic
- Overview of VoIP Protocol Stacks
- Figure 12: VoIP Protocol Stacks
- VoIP Data Transport Protocols
- Figure 13: Overview of Transport VoIP Protocols
- UDP
- Figure 14: UDP and RTCP datagrams
- RTP
- RTCP
- TCP
- Soft-Switches
- VoIP Signalling Protocols
- SIGTRAN
- Stream Control Transmission Protocol (SCTP)
- SIGTRAN Adaptation Layers
- Session Initiation Protocol (SIP)
- Figure 15: SIP Signalling Flow
- H.323
- H.248-MGCP and Megaco
- ENUM
- Session Border Controllers
- IP Multimedia Subsystem (IMS)
- TISPAN
- Parlay
- Further Reading on IMS and Parley
- VoIP Quality-of-Service (QoS)
- QoS Requirements
- Measuring Voice Quality
- QoS Requirement for VoIP Networks
- Delivering Quality-of-Service for VoIP Services
- Controlling the VoIP Network for QoS
- Moving Towards a Circuit Switched IP Network
- Resource Reservation Set-up Protocol (RSVP)
- DiffServ - Differentiated Services
- Multi Protocol Label Switching (MPLS)
- Figure 16: MPLS Tagging
- IPv6
- Bandwidth Management
- Traffic Shaping
- Other Factors which can Improve Network QoS for VoIP
- IP-VPNs
- Network Management as a Contributor to QoS
- The Importance of Broadband Connectivity
- VoIP QoS Roadmap
- Figure 17: VoIP QoS Roadmap
- Further Reading on VoIP QoS
- IP Telephony Applications
- IP Private Branch Exchange (PBX) Technology
- IP Voice-Mail and Integrated Messaging
- IP Centrex/Hosted VoIP
- IP Call Centres
- Service Orientated Architectures
- VoIP - Human Interfaces
- Soft-phones
- Figure 18: Firefly Soft-phone
- IP Phones
- Residential VoIP Gateways
3. VoIP Security, Privacy and Spam
- Introduction
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Security, Privacy and VoIP Services
- Intercept Issues
- VoIP Spam
- VoIP Network Hacking and Security
- VoIP Security Risks
- VoIP Security Requirements
- Typical VoIP Security Violation Types
- VoIP System Vulnerabilities.
- Technology Responses to VoIP Security and Privacy Issues
- Securing VoIP Systems
- VoIP Specific Security Actions
- H.235
- SIP Security
- DNSSec
- Existing VoIP Encryption Technologies
- VoIP Security Forums
- VOIPSA
- Voice over Packet Security Forum
- VoIP Security Concerns - a Reality Check
- Security Product Vendors
- Fortinet
- Sandvine
- SonicWall
- Figure 20: Fortinet - Secure VoIP Communications Flow
- VoIP Security Product Forecasts
4. Deploying VoIP in Businesses
- The Economic Drivers for VoIP
- Business Requirements
- Opportunity and Benefits
- Figure 21: Key Drivers for the Adoption of VoIP
- Integration of Telephony Functions with IT Solutions
- Barriers to Deploying VoIP
- Deploying VoIP in Large Businesses
- Enterprise Requirements
- Architectures
- Figure 22: Integrated of VoIP into Business Functions
- LAN Requirements
- Security
- IP-VPNs
- Open-Standards or Proprietary Solutions?
- Hosted or Purchased IP-PBXs
- Thin Client Technologies
- Power over Ethernet
- Figure 23: Centralised Enterprise Business Communications Architecture
- VoIP as a Replacement for Cellular Business Telephony
- Hybrid Deployments
- Westell
- Deployment of VoIP in Enterprises
- Deploying VoIP In Small Businesses
- Small Business VoIP Requirements
- Small Business VoIP Architectures
- Example Small Business Deployments
- Twelfth Man Marketing
- Juniper Research
- Connecting to Service Providers
- Figure 24: Enterprise PSTN Connectivity - TDM Trunks
- Figure 25: Enterprise PSTN Connectivity - IP Trunks
- Figure 26: Enterprise Connectivity - Next Generation Network (NGN) IP
Trunks
- Figure 27: Enterprise Connectivity - ITSPs and VoIP Clearing Houses
5. VoIP Business Hardware and Software Vendors
- Introduction
- Open-source Solutions
- Asterisk
- Pingtel
- Traditional Vendors
- 3Com
- Adomo
- Alcatel
- Avaya
- BroadSoft
- Cisco
- Citrix
- Figure 28: Citrix Smart Agent
- Continuous Computing
- Digitalk
- Empirix
- Ericsson
- Hitachi
- HP
- Huawei UK and Zycho
- InfoVista
- Juniper Networks
- Lifesize Communications
- Lucent
- Microsoft
- Mitel
- Figure 29: Mitel Navigator
- NEC
- Nokia
- Figure 30: Nokia E61 VoIP Compatible Enterprise phone
- Nortel
- Panasonic
- PowerDsine
- Quescom
- ShoreTel
- Siemens Communications
- Spirent
- Sylantro
- Tellabs
- Toshiba
- Vistula
- Wicom
- Witness Systems
- Zyxel
6. VoIP Hardware and Software Forecasts
- Introduction
- Methodology
- Overview
- Figure 31: Overall Juniper Research Forecasting Methodology
- Regional Definitions
- Purchasing Power Parity
- Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Global Business Growth and ICT Adoption
- Figure 32: ICT Enabled Enterprises - (m)
- Table 3: ICT Enabled Enterprises - (m)
- Figure 33: Small Business Line Growth - (m)
- Table 4: Small Business Line Growth - (m) Lines
- Year 2000 Impacts on Equipment Replacement Cycles
- Figure 34: Year 2000 Impact on Equipment Replacement - (%) Replaced per
Annum
- Table 5: Year 2000 Impact on Equipment Replacement - (%) Replaced per
Annum
- VoIP - TDM Adoption
- Figure 35: VoIP:TDM Ratio - (%) Adoption
- Table 6: VoIP:TDM Ratio - (%) Adoption
- Hosted VoIP (Centrex) - Purchased VoIP Equipment
- Figure 36: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
- Table 7: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
- VoIP Business Equipment Forecasts
- IP-PBX Forecasts
- IP-PBX Volumes
- Figure 37: IP-PBX Sales Volumes - (m)
- Table 8: IP-PBX Sales Volumes - (m) Units
- IP-PBX New Line Shipments
- Figure 38: IP-PBX New Line Shipments - (m)
- Table 9: IP-PBX New Line Shipments - (m) Lines
- IP-PBX Pricing
- Figure 39: IP-PBX Pricing - (US$)
- Table 10: IP-PBX Pricing - (US$)
- IP-PBX Market Size
- Figure 40: IP-PBX Market Size - (US$ m)
- Table 11: IP-PBX Market Size - (US$ m)
- VoIP Handset Forecasts
- VoIP Handset Volumes
- Figure 41: Business VoIP Handset Sales (m) - IP-PBX Systems
- Table 12: Business VoIP Handset Sales - IP-PBX Systems - (m) Units
- Figure 42: Business VoIP Handset Sales (m) - Hosted Systems
- Table 13: Business VoIP Handset Sales - Hosted Systems - (m) Units
- Business VoIP Handset Pricing
- Figure 43: Business VoIP Handset Pricing - (US$)
- Table 14: Business VoIP Handset Pricing - (US$ m)
- VoIP Handset Market Size
- Figure 44: Business VoIP Handset Market Size - IP-PBX - (US$ m)
- Table 15: Business VoIP Handset Market Size - IP - PBX - (US$ m)
- Figure 45: Business VoIP Handset Market Size - Hosted - (US$ m)
- Table 16: Business VoIP Handset Market Size - Hosted - (US$ m)
- Figure 46: Total Business VoIP Handset Market - (US$ m)
- Table 17: Total Business VoIP Handset Market - (US$ m)
- Broadband Business VoIP Analogue Telephony Adaptor Forecasts
- Broadband Penetration
- Figure 47: Business Broadband Penetration by Region (%)
- Table 18: Business Broadband Penetration by Region (%)
- Table 19: VoIP Regulatory Constraint Multiplier by Region
- Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
- Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
- Business VoIP Adaptor Volumes
- Figure 49: Business Broadband VoIP Adaptor Sales - (m) Units
- Table 21: Business Broadband VoIP Adaptor Sales - (m) Units
- Business VoIP Application Pricing
- Figure 50: Business Broadband VoIP Adaptor Prices - (US$)
- Table 22: Business Broadband VoIP Adaptor Prices - (US$)
- Business VoIP Adaptor Market Size
- Figure 51: Total Business VoIP Broadband Adaptor Market - (US$ m)
- Table 23: Total Business VoIP Broadband Adaptor Market - (US$ m)
- Business VoIP Application Forecasts
- Business VoIP Application Volumes
- Figure 52: Business VoIP Applications Market Penetration - (%)
- Table 24: Business VoIP Applications Market Penetration - (%)
- Figure 53: Business VoIP Application Unit Demand - (000's)
- Table 25: Business VoIP Application Unit Demand - (000's)
- Business VoIP Application Pricing
- Figure 54: Business VoIP Applications Pricing - (US$ m)
- Table 26: Business VoIP Applications Pricing - (US$ m)
- Business VoIP Application Market Size
- Figure 55: Business VoIP Applications Market Size - (US$ m)
- Table 27: Business VoIP Applications Market Size - (US$ m)
- Total Business VoIP Equipment Market
- VoIP Business Equipment Market Size by Product Line
- Figure 56: Total VoIP Business Equipment Market by Product Line - (US$
m)
- Table 28: Total VoIP Business Equipment Market by Product Line - (US$ m)
- VoIP Business Equipment Market Size by Region
- Figure 57: Total VoIP Business Equipment Market by Region - (US$ m)
- Table 29: Total VoIP Business Equipment Market by Region - (US$ m)
- VoIP Business Equipment Market by Hardware-Software Split
- Figure 58: Total VoIP Business Equipment Hardware Market by Product Line
- (US$ m)
- Table 30: Total VoIP Business Equipment Hardware Market by Product Line
- (US$ m)
- Figure 59: Total VoIP Business Equipment Software Market by Product Line
- (US$ m)
- Table 31: Total VoIP Business Equipment Software Market by Product Line
- (US$ m)
- VoIP Equipment Discounting
- Figure 60: Effect of Discounting on Total Business VoIP Equipment Market
Size - (US$ m)
- Table 32: Effect of Discounting on Total Business VoIP Equipment Market
Size - (US$ m)
7. Winners and Losers in the Business VoIP Supply Chain
- VoIP in the Context of Major Economic and Technology Trends
- Global Economic Trends
- Technology Trends
- High Bandwidth v QoS - MPLS Solutions
- IP Multimedia Subsystem (IMS) v Open Solutions
- Peer-to-Peer v Centralised VoIP
- The Dominance of IP and Next Generation Networks
- Voice-IT Application Convergence
- VoIP Peering and Clearing Houses
- XConnect
- Operational Trends
- Out-Sourcing
- Hosted Services
- Is Business VoIP Ready for Prime Time?
- Why Choose VoIP?
- Are Businesses Capable of Deploying VoIP?
- Out-standing Barriers to Business VoIP Adoption
- VoIP Impacts on the Business VoIP Supply Chain
- VoIP as a Disruptive Technology and an Industry in Turmoil
- Appendix 1
List of Forecasts
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Demographics and Industry Factors
- ICT Enabled Enterprises
- Small Business Line Growth
- Year 2000 Impact on Equipment Replacement
- VoIP: TDM Ratio
- Hosted VoIP: Purchased VoIP Ratio
- IP-PBX Forecasts
- IP-PBX Sales Volumes
- IP-PBX Lines
- IP-PBX Market Size
- Business VoIP Handset Forecasts
- Business VoIP Handset Sales - IP-PBX Systems
- Business VoIP Handset Sales - Hosted Systems
- Business VoIP Handset Pricing
- Business VoIP Handset Market Size - IP-PBX
- Business VoIP Handset Market Size - Hosted
- Total Business VoIP Handset Market
- Business Broadband VoIP Adaptor Forecasts
- Business Broadband Penetration by Region
- Small Business VoIP Lines (Broadband Adaptors)
- Incremental Business Broadband VoIP Adaptor Sales
- Business Broadband VoIP Adaptor Prices
- Total Business VoIP Broadband Adaptor Market
- Business VoIP Applications Forecasts
- Business VoIP Applications Market Penetration
- Business VoIP Application Unit Demand
- Business VoIP Applications Pricing
- Business VoIP Applications Market Size
- Summary Business VoIP Hardware and Software Forecasts
- Total VoIP Business Equipment Market by Product Line
- Total VoIP Business Equipment Market by Region
- Total VoIP Business Equipment Hardware Market by Product Line
- Total VoIP Business Equipment Software Market by Product Line
- Effect of Discounting on Total Business VoIP Equipment Market Size
List of Figures
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Figure 1: Total VoIP Business Equipment Market - (US$m)
- Figure 2: VoIP Network Architectures
- Figure 3: Toll Bypass VoIP
- Figure 4: Peer-to-Peer VoIP
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Figure 7: Broadband Bundled VoIP
- Figure 8: Enterprise VoIP
- Figure 9: Hosted VoIP
- Figure 10: Mobile Bypass VoIP
- Figure 11: Growth of Data v Voice traffic
- Figure 12: VoIP Protocol Stacks
- Figure 13: Overview of Transport VoIP Protocols
- Figure 14: UDP and RTCP datagrams
- Figure 15: SIP Signalling Flow
- Figure 16: MPLS Tagging
- Figure 17: VoIP QoS Roadmap
- Figure 18: Firefly Soft-phone
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Figure 20: Fortinet - Secure VoIP Communications Flow
- Figure 21: Key Drivers for the Adoption of VoIP
- Figure 22: Integrated of VoIP into Business Functions
- Figure 23: Centralised Enterprise Business Communications Architecture
- Figure 24: Enterprise PSTN Connectivity - TDM Trunks
- Figure 25: Enterprise PSTN Connectivity - IP Trunks
- Figure 26: Enterprise Connectivity - Next Generation Network (NGN) IP
Trunks
- Figure 27: Enterprise Connectivity - ITSPs and VoIP Clearing Houses
- Figure 28: Citrix Smart Agent
- Figure 29: Mitel Navigator
- Figure 30: Nokia E61 VoIP Compatible Enterprise Phone
- Figure 31: Overall Juniper Research Forecasting Methodology
- Figure 32: ICT Enabled Enterprises - (m)
- Figure 33: Small Business Line Growth - (m)
- Figure 34: Year 2000 Impact on Equipment Replacement (%) Replaced per Annum
- Figure 35: VoIP:TDM Ratio - (%) Adoption
- Figure 36: Hosted VoIP:Purchased VoIP Ratio - (%)
- Figure 37: IP-PBX Sales Volumes - (m)
- Figure 38: IP-PBX New Line Shipments - (m)
- Figure 39: IP-PBX Pricing - (US$)
- Figure 40: IP-PBX Market Size - (US$ m)
- Figure 41: Business VoIP Handset Sales (m) - IP-PBX Systems
- Figure 42: Business VoIP Handset Sales (m) - Hosted Systems
- Figure 43: Business VoIP Handset Pricing - (US$)
- Figure 44: Business VoIP Handset Market Size - IP-PBX - (US$ m)
- Figure 45: Business VoIP Handset Market Size - Hosted - (US$ m)
- Figure 46: Total Business VoIP Handset Market - (US$ m)
- Figure 47: Business Broadband Penetration by Region (%)
- Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
- Figure 49: Business Broadband VoIP Adaptor Sales - (m)
- Figure 50: Business Broadband VoIP Adaptor Prices - (US$)
- Figure 51: Total Business VoIP Broadband Adaptor Market - (US$ m)
- Figure 52: Business VoIP Applications Market Penetration - (%)
- Figure 53: Business VoIP Application Unit Demand - (000's)
- Figure 54: Business VoIP Applications Pricing - (US$)
- Figure 55: Business VoIP Applications Market Size - (US$ m)
- Figure 56: Total VoIP Business Equipment Market by Product Line (US$ m)
- Figure 57: Total VoIP Business Equipment Market by Region - (US$ m)
- Figure 58: Total VoIP Business Equipment Hardware Market by Product Line -
(US$ m)
- Figure 59: Total VoIP Business Equipment Software Market by Product Line -
(US$ m)
- Figure 60: Effect of Discounting on Total Business VoIP Equipment Market
Size- (US$ m)
List of Tables
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Table 1: Voice over IP Implementation Types
- Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Table 3: ICT Enabled Enterprises - (m)
- Table 4: Small Business Line Growth - (m) Lines
- Table 5: Year 2000 Impact on Equipment Replacement - (%) Replaced per
Annum
- Table 6: VoIP:TDM Ratio - (%) Adoption
- Table 7: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
- Table 8: IP-PBX Sales Volumes - (m) Units
- Table 9: IP-PBX New Line Shipments - (m) Lines
- Table 10: IP-PBX Pricing - (US$)
- Table 11: IP-PBX Market Size - (US$ m)
- Table 12: Business VoIP Handset Sales - IP-PBX Systems - (m) Units
- Table 13: Business VoIP Handset Sales - Hosted Systems - (m) Units
- Table 14: Business VoIP Handset Pricing - (US$ m)
- Table 15: Business VoIP Handset Market Size - IP - PBX - (US$ m)
- Table 16: Business VoIP Handset Market Size - Hosted - (US$ m)
- Table 17: Total Business VoIP Handset Market - (US$ m)
- Table 18: Business Broadband Penetration by Region - (%)
- Table 19: VoIP Regulatory Constraint Multiplier by Region
- Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
- Table 21: Business Broadband VoIP Adaptor Sales - (m) Units
- Table 22: Business Broadband VoIP Adaptor Prices - (US$)
- Table 23: Total Business VoIP Broadband Adaptor Market - (US$ m)
- Table 24: Business VoIP Applications Market Penetration - (%)
- Table 25: Business VoIP Application Unit Demand - (000's)
- Table 26: Business VoIP Applications Pricing - (US$)
- Table 27: Business VoIP Applications Market Size - (US$ m)
- Table 28: Total VoIP Business Equipment Market by Product Line - (US$ m)
- Table 29: Total VoIP Business Equipment Market by Region - (US$ m)
- Table 30: Total VoIP Business Equipment Hardware Market by Product Line -
(US$ m)
- Table 31: Total VoIP Business Equipment Software Market by Product Line -
(US$ m)
- Table 32: Effect of Discounting on Total Business VoIP Equipment Market
Size - (US$ m)
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