Table of Contents
Execu tive Summary
- Introduction
- VoIP Technology and Security
- Business VoIP Deployment
- VoIP Business Service Forecasts
- The Impact of VoIP on Telco Revenues
- Recommendations and Conclusions
- Service Provider Recommendations
- Business User Recommendations
- Regulatory Recommendations
- VoIP as a Disruptive Technology
1. Introduction
- A History of VoIP Deployment
- The Different Applications of VoIP
- Figure 2: VoIP Network Architectures
- International and Toll Bypass Services
- Table 1: Voice over IP Implementation Types
- Figure 3: Toll Bypass VoIP
- Peer-to-Peer VoIP Services
- Figure 4: Peer-to-Peer VoIP
- IP Voice PSTN Replacement Services
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Broadband Bundled Services
- Figure 7: Broadband Bundled VoIP
- Figure 8: Enterprise VoIP
- Hosted VoIP Services
- Figure 9: Hosted VoIP
- VoIP and Mobile Bypass
- Figure 10: Mobile Bypass VoIP
- VoIP as a Disruptive Technology
2. A Technology Roadmap for Delivering Quality VoIP
- The Technology of VoIP
- Digitisation of Voice Signals
- Circuit v Packet Based Data Transport
- Figure 11: Growth of Data v Voice Traffic
- Overview of VoIP Protocol Stacks
- Figure 12: VoIP Protocol Stacks
- VoIP Data Transport Protocols
- Figure 13: Overview of Transport VoIP Protocols
- UDP
- Figure 14: UDP and RTCPD atagrams
- RTP
- RTCP
- TCP
- Soft-Switches
- VoIP Signalling Protocols
- SIGTRAN
- Stream Control Transmission Protocol (SCTP)
- SIGTRAN Adaptation Layers
- Session Initiation Protocol (SIP)
- Figure 15: SIP Signalling Flow
- H.323
- H.248-MGCP and Megaco
- EN UM
- Session Border Controllers
- IP Multimedia Subsystem (IMS)
- TISPAN
- Parlay
- Further Reading on IMS and Parley
- VoIP Quality-of-Ser vice (QoS)
- QoS Requirements
- Measuring Voice Quality
- QoS Requirement for VoIP Networks
- Delivering Quality-of-Service for VoIP Services
- Controlling the VoIP Network for QoS
- Moving Towards a Circuit Switched IP Network
- Resource Reservation Set-up Protocol (RSVP)
- Multi Protocol Label Switching (MPLS)
- Figure 16: MPLS Tagging
- IPv6
- Bandwidth Management
- Traffic Shaping
- Other Factors which can Improve Network QoS for VoIP
- IP-VPNs
- N etwork Management as a Contributor to QoS
- The Importance of Broadband Connectivity
- VoIP QoS Roadmap
- Figure 17: VoIP QoS Roadmap
- Further Reading on VoIP QoS
- I P Teleph on y Applications
- IP Private Branch Exchange (PBX ) Technology
- IP Voice-Mail and Integrated Messaging
- IP Centrex/H osted VoIP
- IP Call Centres
- Service Orientated Architectures
- VoIP - Human Interfaces
- Soft-phones
- Figure 18: Firefly Soft-phone
- IP Phones
- Residential VoIP Gateways
3. VoIP Security, Privacy and Spam
- Introduction
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Security, Privacy and VoIP Services
- Intercept Issues
- VoIP Spam
- VoIP Network Hacking and Security
- VoIP Security Risks
- VoIP Security Requirements
- Typical VoIP Security Violation Types
- VoIP System Vulnerabilities
- Technology Responses to VoIP Security and Privacy Issues
- Securing VoIP Systems
- VoIP Specific Security Actions:
- H.235
- SIP Security
- DN SSec
- Existing VoIP Encryption Technologies
- VoIP Security Forums
- VOIPSA
- Voice over Packet Security Forum
- Security Product Vendors
- Fortinet
- Figure 20: IP Communications Flow
- Sandvine
- SonicWall
- Symantec
- VeriSign
- VoIP Security Product Forecasts
4. Deploying VoIP in Businesses
- The Economic Drivers for VoIP
- Business Requirements
- Opportunity and Benefits
- Figure 21: Key Drivers for the Adoption of VoIP
- Integration of Telephony Functions with IT Solutions
- Figure 22: Integrated of VoIP into Business Functions
- Barriers to Deploying VoIP
- Deploying VoIP in Large Businesses
- Enterprise Requirements
- Architectures
- LAN Requirements
- Security
- IP-VPN s
- Open-Standards or Proprietary Solutions?
- Hosted or Purchased IP-PBX s
- Thin Client Technologies
- Power over Ethernet
- Figure 23: Centralised Enterprise Business Communications Architecture
- VoIP as a Replacement for Cellular Business Telephony
- Hybrid Deployments
- Westell
- Deployment of VoIP in Enterprises
- Deploying VoIP in Small/Medium Businesses
- Small Business VoIP Requirements
- Small Business VoIP Architectures
- Example Business Deployments
- Twelfth Man Marketing
- Juniper Research
- Connecting to Service Providers
5. Business VoIP Service Providers
- VoIP Regulatory Background
- Global Variations in the Regulation of VoIP
- Figure 28: Global VoIP Regulation
- European Business VoIP Providers
- Azzurri
- Bailey Teswaine
- BT
- BT Fusion
- BT Communicator
- Figure 29: BT Communicator Soft-Phone
- BT 21CN
- C&W
- Deutsche Telekom
- Figure 30: France Telecom VoIP Network
- hSo
- switchIP
- Telecity
- Telewest
- Figure 31: User D esktop Screen Shot of Telewest IP Multimedia Service
- Telindus
- Telstra Europe
- Timico
- Tiscali
- Thus
- Viatel
- Voipfone
- US Business VoI P Provider s
- Masergy
- Net2Phone
- Vonage
- Packet 8
- Asian Business VoIP Providers
- China
- India
- Japan
- Korea
- Taiwan
- IP Systems - Australia
- Japan Telecom/Softbank BB Corp.
- Anyuser
- Figure 32: Anyuser USB VoIP Adaptor
- Figure 33: Sify Express Talk Schematic
- VSN L/Tata - India
- Anyuser Telecom - India
- Telecom New Zealand
- South American Business VoIP Providers
- RedVoiss
- Peer -to -Peer VoIP Providers
- Gizmo
- Figure 34: Gizmo Peer-to-Peer VoIP Client
- Jajah
- Figure 35: Jajah Mobile Client
- Skype
- Figure 36: Skype Peer-to-Peer Traffic Growth
- Table 2: Skype Peer-to-Peer Traffic Growth
- VoIPBuster
- Figure 37: VoIPBuster Client
6. VoIP Service Revenue Forecasts
- Introductio n
- Methodolog y
- Overview
- Figure 38: Overall Juniper Research Forecasting Methodology
- Regional Definitions
- Purchasing Power Parity
- Table 3: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Global Business D emographics
- Figure 40: Small Business Line Growth (m)
- Impact of the Year 2000 Equipment Replacement Cycle
- Figure 41: Year 2000 Impact on Equipment Replacement
- Table 6: Year 2000 Impact on Equipment Replacement - % Replaced per Annum
- Figure 42: VoIP: TDM Ratio % Adoption
- Table 7: VoIP:TDM Ratio - % Adoption
- Figure 43: Hosted VoIP: Purchased VoIP Ratio (% )
- Table 8: Hosted VoIP:Purchased VoIP Ratio - % Adoption
- VoIP Service Revenue Forecasts
- Business Broadband VoIP Service Revenue Forecasts
- Broadband Availability and Adoption
- Broadband Penetration
- Figure 44: Business Broadband Penetration by Region
- Table 9: Business Broadband Penetration by Region - (% )
- Impact of VoIP Regulation
- Table 10: VoIP Regulatory Constraint Multiplier by Region
- Overall Small Business VoIP Adoption
- Figure 45: Small Business Broadband Adoption
- Overall Small Business VoIP Adoption
- Figure 46: Overall Small Business VoIP Adoption (% )
- Business Broadband VoIP User Volumes
- Figure 47: Business Broadband VoIP Connections (m)Lines
- Business Broadband VoIP Minutes
- Figure 48: Business Broadband VoIP Total Annual Minutes (m)
- Business Broadband VoIP Subscription Pricing
- Figure 49: Business
- Business Broadband VoIP Revenues
- Enterprise VoIP Service Revenue Forecasts
- Enterprise VoIP User Volumes
- Enterprise VoIP Minutes
- Table 18: Enter
- Enterprise VoIP Revenues
- Hosted VoIP Service Revenue Forecasts
- Hosted VoIP User Volumes
- Hosted VoIP Minutes
- Table 21: Hosted Business VoIP Total Annual Minutes
- Hosted VoIP Line Pricing
- Hosted VoIP Revenues
- Business Peer-to-Peer VoIP Service Forecasts
- Peer-to-Peer Baseline Data
- Figure 58: Peer-to-Peer Business VoIP Penetration of Available Market
- Table 24: Peer-to-
- Figure 59: Potential Total Peer-to-Peer VoIP Business Users(m)
- Table 25: Po
- Regional Business Peer-to-Peer Usage Distributions
- Figure 60: 2005 Estimated Peer-to-Peer VoIP Geographical Distribution
- Table 26: 2005 Estimated Peer-to-Peer VoIP Geog
- Figure 61: Estimated Peer-to-Peer VoIP Geographical Distribution Trends
- Table 27: Estimated
- Potential Peer-to-Peer Business VoIP User Volumes
- Figure 62: Pe
- Potential Peer-to-Peer Business VoIP Minutes
- Figure
- Peer-to-Peer Business Broadband VoIP Revenues
- Summary of Business VoIP Service Forecasts
- Total Business VoIP User Connections
- Figure 66: Distribution of Business VoIP Users by Connection Type for 2010
- Table 32: Distribution
- Total Business VoIP Minutes
- Figure 67: Total Business VoIP Annual Traffic Minutes
- Total Business VoIP Revenues
7. The Impact of VoI Pon Telco Business Revenues
- Introduction
- Methodology
- Regional Definitions
- Telco Revenue Impact Forecasts
- Summary of Business VoIP Forecasts
- Business VoIP Users
- Business VoIP Minutes
- Figure 73: 2010 Business VoIP User Distribution
- Table 39: 2010 Business VoIP User Distribution
- Business VoIP Revenues
- Figure 74: Total Business VoIP Revenues
- Telco Revenue Impacts
- Figure 76: TD
- Table 42: TDM Bu
- Figure 77: TDM Business Pricing Trend
- Figure 78: TDM Business Usage Revenue Lost to VoIP
- Table 46: Net Business VoIP Telco Revenue Impact - US$ (m)
8. Winners and Losers in the Business VoIP Supply Chain
- VoIP in the Context of Major Economic and Technology Trends
- Global Economic Trends
- Technology Trends
- High Bandwidth v QoS - MPLS Solutions
- IP Multimedia Subsystem (IMS) v Open Solutions
- Peer-to-Peer v Centralised VoIP
- The Dominance of IP and Next Generation Networks
- Voice-IT Application Convergence
- VoIP Peering and Clearing Houses
- X Connect
- Y2k (Year 2000) Impacts
- Operational Trends
- Out-Sourcing
- Hosted Services
- Is Business VoIP Ready for Prime Time?
- Why Choose VoIP?
- Are Businesses Capable of Deploying VoIP?
- Out-standing Barriers to Business VoIP Adoption
- VoIP Impacts on the Business VoIP Supply Chain
- Service Provider Impacts
- VoIP as a Disruptive Technology and an Industry in Turmoil
- A Look Ahead
- A ppendix 1
- Business VoIP Vendors
List of For ecasts
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Demographics and Industry Factors
- ICT Enabled Enterprises
- Small Business Line Growth
- Year 2000 Impact on Equipment Replacement
- VoIP: TD M Ratio
- Hosted VoIP: Purchased VoIP Ratio
- IP-PBX Forecasts
- IP-PBX Sales Volumes
- IP-PBX Lines
- IP-PBX Market Size
- Business VoIP Handset Forecasts
- Business VoIP Handset Pricing
- Total Business VoIP Handset Market
- Business Broadband VoIP Adaptor Forecasts
- Business Broadband Penetration by Region
- Small Business VoIP Lines (Broadband Adaptors)
- Incremental Business Broadband VoIP Adaptor Sales
- Business Broadband VoIP Adaptor Prices
- Total Business VoIP Broadband Adaptor Market
- Business V oIP Applications Forecasts
- Business VoIP Applications Market Penetration
- Business VoIP Application Unit D emand
- Business VoIP Applications Pricing
- Business VoIP Applications Market Size
- Summary Business VoIP Hardware and Software Forecasts
- Total VoIP Business Equipment Market by Product Line
- Total VoIP Business Equipment Market by Region
- Total VoIP Business Equipment Hardware Market by Product Line
- Total VoIP Business Equipment Software Market by Product Line
- Effect of Discounting on Total Business VoIP Equipment Market Size
List of Figures
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Figure 2: VoIP N etwork Architectures
- Figure 3: Toll Bypass VoIP
- Figure 4: Peer-to-Peer VoIP
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Figure 7: Broadband Bundled VoIP
- Figure 8: Enterprise VoIP
- Figure 9: Hosted VoIP
- Figure 10: Mobile Bypass VoIP
- Figure 11: Growth of Data v Voice Traffic
- Figure 12: VoIP Protocol Stacks
- Figure 13: Overview of Transport VoIP Protocols
- Figure 14: UDP and RTCP Datagrams
- Figure 15: SIP Signalling Flow
- Figure 16: MPLS Tagging
- Figure 17: VoIP Q oS Roadmap
- Figure 18: Firefly Soft-phone
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Figure 21: Key Drivers for the Adoption of VoIP
- Figure 22: Integrated of VoIP into Business Functions
- Figure 23: Centralised Enterprise Business Communications Architecture
- Figure 28: Global VoIP Regulation
- Figure 29: BT Communicator Soft-Phone
- Figure 30: France Telecom VoIP Network
- Figure 31: User Desktop Screen Shot of Telewest IP Multimedia Service
- Figure 32: Anyuser USB VoIP Adaptor
- Figure 33: Sify Express Talk Schematic
- Figure 34: Gizmo Peer-to-Peer VoIP Client
- Figure 35: Jajah Mobile Client
- Figure 36: Skype Peer-to-Peer Traffic Growth
- Figure 37: VoIPBuster Client
- Figure 38: Overall Juniper Research Forecasting Methodology
- Figure 40: Small Business Line Growth (m)
- Figure 41: Year 2000 Impact on Equipment Replacement
- Figure 42: VoIP: TDM Ratio % Adoption
- Figure 43: Hosted VoIP: Purchased VoIP Ratio (% )
- Figure 44: Business Broadband Penetration by Region
- Figure 45: Small Business Broadband Adoption
- Figure 46: Overall Small Business VoIP Adoption (% )
- Figure 47: Business Broadband VoIP Connections (m) Lines
- Figure 48: Business Broadband VoIP Total Annual Minutes (m)
- Figure 49: Business Broadband VoIP S
- Figure 58: Peer-to-Peer Business VoIP Penetration of Available Market
- Figure 59: Potential Total Peer-to-Peer VoIP Business Users (m)
- Figure 60: 2005 Estimated Peer-to-Peer VoIP Geographical D istribution
- Figure 61: Estimated Peer-to-Peer VoIP Geographical Distribution Trends
- Figure 62: Peer-to-Peer Business Vo
- Figure 66: Distribution of Business VoIP Users by Connection Type for 2010
- Figure 67: Total Business VoIP Annual Traffic Minutes
- Figure 73: 2010 Business VoIP User Distribution
- Figure 74: Total Business VoIP Revenues
- Figure 75: TDM Business Tra
- Figure 76: TDM Business Subscripti
- Figure 77: TDM Business Pricing Trend
- Figure 78: TDM Business Usage Revenue Lost to VoIP
- Figure 79: Net Industry Bu
List of Tables
All forecasts cover 2006-2010 and ten key regions: N orth America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Table 1: Voice over IP Implementation Types
- Table 2: Skype Peer-to-Peer Traffic Growth
- Table 3: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Table 6: Year 2000 Impact on Equipment Replacement - % Replaced per Annum
- Table 7: VoIP:TDM Ratio - % Adoption
- Table 8: Hosted VoIP:Purchased VoIP Ratio - % Adoption
- Table 9: Business Broadband Penetration by Region - (% )
- Table 10: VoIP Regulatory Constraint Multiplier by Region
- Table 21: Hosted Business VoIP Total Annual Minutes
- Table 24: Peer-to-Peer Business VoIP Pe
- Table 27: Estimated Peer-to-Peer VoIP Ge
- Table 28: Peer-to-Peer Business VoIP
- Table 39: 2010 Business VoIP User D istribution
- Table 46: N et Business VoIP Telco Revenue Impact - US$ (m)
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