Table of Contents
CHAPTER ONE: EXECUTIVE SUMMARY
- Scope and Methodology
- Keys To Success
- Market Trends
CHAPTER TWO: INTRODUCTION
- Background
- Crucial Keys To Effective Service Management
- Vendor Point of View
- Laboratory Point of View
- Abbreviation Lexicon
CHAPTER THREE: SERVICE OFFERINGS
- Training Programs
- Telephone & On-Line Technical Service
- Remote Diagnostics
- Service Agreement Review
CHAPTER FOUR: INSTRUMENT CONTRACT PRICING
- Overview
- Pricing Methodology
- Clinical Chemistry/Integrated Analyzers
- Immunoassay Analyzers
- Hematology Analyzers
- Coagulation Instrumentation
- Laboratory Automation
CHAPTER FIVE: COMPANY-SPECIFIC OFFERINGS
- Beckman Coulter
- Hospital Interview Information
- Dade Behring
- GE Healthcare (Abbott Diagnostics)
- Ortho Clinical Diagnostics (OCD), Johnson & Johnson
- Roche Diagnostics
- Siemens (Bayer and Diagnostic Products Corp. (DPC))
- Sysmex
CHAPTER SIX: MANAGED SERVICES OR ASSET MANAGEMENT
- Background
- Findings
- Lab Interview Results
- Several Agreements
- Conclusion
TABLE OF EXHIBITS
CHAPTER TWO INTRODUCTION
- Table 2-1: Average Service Call Time Structure Estimated Share of Cost by
Function (On-Site Time, Travel, Preparation, Parts & Shipping, Follow-Up,
Miscellaneous)
CHAPTER THREE: SERVICE OFFERINGS
- Table 3-1: Roche Diagnostics Instrument Training Sessions (Instrument,
Duration)
- Table 3-2: Chemistry Remote Diagnostics Summary (Hospital Surveyed, Bed
Size, Affiliation, Lab Type, Chemistry Used, Immunoassay Used, Remote
Diagnostics Used)
- Table 3-3: Service Contrct Pricing from Selected Respondents
CHAPTER FOUR: INSTRUMENT CONTRACT PRICING
- Table 4-1: Survey Results: Service Contract Pricing by Instrument/Service
Type
- Table 4-2: Chemistry Instrument Service Contract Pricing (Company,
Instrument, List Price, 24/7 Service, Business Hours Service)
- Table 4-3: Immunoanalyzer Service Contract Pricing (Company, Instrument,
List Price, 24/7, Business Hours)
- Table 4-4: Hematology Instrument Service Contract Pricing (Company,
Instrument, List Price, 24/7, Business Hours)
- Table 4-5: Coagulation Instrument Service Contract Pricing (Company,
Instrument, List Price, 24/7, Business Hours)
CHAPTER FIVE: COMPANY-SPECIFIC OFFERINGS
- Table 5-1: Vendor Service Offering Summary (Field On-Site Repair,
Technical Support, Training, Installation/Integration, Technical Bulletins)
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