Table of Contents
Chapter 1: Executive Summary
- 1.1 Evolution of the VoIP market
- 1.2 Market opportunities
- 1.3 Major Market Trends
- 1.3.1 Significant Growth in Mobile Subscribers
- 1.3.2 Falling operator revenues
- 1.3.3 IP outsourcing grows in popularity
- 1.4 Future of the PBX market
- 1.5 Future of the hosted IP telephony market
- 1.6 Future of the Wi-Fi market
- 1.7 Future of the consumer VoIP market
- 1.8 Implications of VoIP + Wi-Fi/VoWLAN
- 1.9 Business models
- 1.10 Conclusions
Chapter 2: Introduction
- 2.1 Standard IP-based PBX
- 2.2 Hosted IP PBXs
- 2.3 Wi-Fi telephony
- 2.4 Consumer VoIP telephony
- 2.5 Mobile and VoIP
- 2.6 Methodology
- 2.6.1 Organisation of the Report
- 2.6.2 Aims and Focus of the Report
Chapter 3: VoIP market drivers
- 3.1 Legacy equipment is being eclipsed by IP-enabled replacement products
- 3.2 New entrants in the hosted IP telephony market are creating momentum
- 3.3 Segmentation of service offering is becoming more attractive to
customers
- 3.4 Established distribution channels facilitate access to potential
customers
- 3.5 Deregulation of the telecoms market drives VoIP deployment
- 3.6 Hosted IP telephony low entry costs make it accessible to a larger
market
- 3.7 IP Flexibility
- 3.7.1 IP-enabled architecture
- 3.7.2 Converged architecture
- 3.7.3 Client/server architecture
- 3.8 SIP
- 3.8.1 Opportunities for application developers
Chapter 4: VoIP market barriers and restraints
- 4.1 Companies prefer to deal with recognisable brands
- 4.2 Enterprises are slow to adapt to change
- 4.3 Vendor interoperability
- 4.4 Brand image is missing in the IP hosting environment
- 4.5 Distribution channel is lacking in the Wi-Fi market
- 4.6 QoS has to improve to attract mass convert to IP Telephony
- 4.7 Plug and play VoIP systems
Chapter 5: VoIP Business models
- 5.1 Available models
- 5.1.1 Calling cards
- Table 5.1: Calling cards rates by region, 2006
- 5.1.2 Company branch to branch calls
- 5.1.3 Long distance voice calls
- 5.1.4 Peer-to-Peer services
- 5.1.5 IP-to-PSTN services
- Table 5.2: IP-to-PSTN tariff, Q1 2006
- 5.1.6 Area code selected VoIP lines
Chapter 6: PBX market analysis and forecasts
- 6.1 Market overview
- 6.2 PBX choices
- Table 6.1: Key differences between hosted IP telephony and IP-based PBXs
- 6.3 PBX equipment costs
- Table 6.2: PBX cost comparison
- 6.4 Selection factors
- 6.5 PBX forecasts
- 6.5.1 Total EMEA market
- Table 6.3: EMEA PBX market line shipment and revenue, 2005-2011
- Table 6.4: PBX revenues by European markets (%), 2005-2011
- Table 6.5: IP vs TDM/PCM PBX shipments (%), 2005-2011
- Table 6.6: France PBX market shipments and revenues, 2005-2011
- Table 6.7: Germany PBX market shipments and revenues, 2005-2011
- Table 6.8: Italy PBX market shipments and revenues, 2005-2011
- Table 6.9: Spain PBX market shipments and revenues, 2005-2011
- Table 6.10: UK PBX market shipments and revenues, 2005-2011
- Table 6.11: Benelux PBX market shipments and revenues, 2005-2011
- Table 6.12: Scandinavia PBX market shipments and revenues, 2005-2011
- Table 6.13: Rest of Western Europe PBX market shipments and revenues,
2005-2011
- Table 6.14: Eastern Europe PBX market shipments and revenues,
2005-2011
- Table 6.15: Middle East and Africa PBX market shipments and revenues,
2005-2011
- 6.6 PBX competitive environment
- Table 6.16: PBX main industry participants by type
- 6.6.1 Avaya's approach to channels
- 6.6.1.1 Cisco's approach to channels
- 6.6.1.2 3COM's approach to channels
- 6.6.1.3 Avaya's marketing approach
- 6.6.2 Competitive factors
- 6.6.3 Price analysis
- 6.17: Typical costs for premise-based PBX systems
Chapter 7: Hosted IP-based telephony analysis and forecasts
- 7.1 Market overview
- 7.2 Technology providers
- Table 7.1: Hosted telephony providers
- 7.2.1 Benefits of hosted IP telephony services
- 7.2.1.2 Typical Bundles
- 7.2.1.3 Specific features
- 7.2.1.4 Costs
- 7.3 Price analysis
- 7.3.1 Falling service costs
- 7.4 Hosted IP telephony services
- 7.4.1 Total EMEA market
- Table 7.1 EMEA hosted IP telephony revenues by European markets,
2005-2011
- Table 7.2: EMEA total hosted IP telephony line shipments and
revenues, 2005-2011
- 7.4.2 Individual EMEA markets
- Table 7.3: France Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.4: Germany Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.5: Italy Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.6: Spain Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.7: UK Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.8: Benelux Hosted IP Telephony services line shipments and
revenues, 2006-2011
- Table 7.9: Scandinavia Hosted IP Telephony services line shipments
and revenues, 2006-2011
- Table 7.10: Rest of Western Europe Hosted IP Telephony services line
shipments and revenues, 2006-2011
- Table 7.11: Eastern Europe Hosted IP Telephony services line
shipments and revenues, 2006-2011
- Table 7.12: Middle East and Africa hosted IP telephony services line
shipments and revenues, 2006-2011
- 7.5 Competitive environment
- Table 7.13 Major European ISPs offering voice services
- 7.5.1 Hosted IP Telephony
- 7.5.1.1 Target market for hosted IP Telephony services
- 7.5.1.2 Competitive factors
- Table 7.14: Server vendor market share (%), 2005
- 7.5.1.2.1 Which service providers are at an advantage?
- 7.5.1.2.2. Market evolution
- 7.5.1.2.2.1 Increased competition followed by consolidation
- Table 7.15 Major European Service providers which offer hosted
telephony service
- 7.6 BT's approach to hosted telephony
- 7.6.1 Overview
- 7.6.2 21st Century Network
- 7.6.3 Flexible customers deployment
- 7.6.4 Flexible customer model
- 7.6.5 BT's convergence methodology
- 7.6.6 Hosted IP contact centre
- 7.6.7 BT's strategy
- 7.6.7.1 Service management performance
- 7.7 Case studies
- 7.7.1 Abbey Group
- 7.7.2 BT's own offices
- 7.8 BT's client list
Chapter 8 : Wi-Fi telephony market
- 8.1 Market overview
- 8.1.1 TeliaSonera enterprise solution
- 8.2 Wi-Fi
- 8.3 Wi-Fi phones
- 8.3.1 Wi-Fi certification moves
- 8.3.2 BroadVoice to sell SIP/GSM phones
- 8.4 Hotspots
- Table 8.1: Hotspots by region (%), 2005-2011
- 8.4.1 Growth in hotspots
- Table 8.2: Number of hotspots and users worldwide, 2005-2011
- 8.5 Rationalising Wi-Fi
- 8.6 Dual-mode handsets are on the rise
- Table 8.3: Global hybrid cellular/WLAN handset shipments, 2005-2011
- 8.7 Accessibility
- 8.8 Wi-Fi service providers
- 8.8.1 RabbitPoint handset
- 8.8.1.1 RabbitPoint's Market
- 5.8 Terrasip
- 8.9 Barabblu
- 5.10 Mazingo
- 8.11 Cost of commercial hotspots
- 8.12 Location of hotspots
- 8.13 Nokia
- 8.14 Evolution of the business model
- 8.14.1 Worst case scenario for existing service providers
- 8.15 VoWLAN
- 8.15.1 Overview
- 8.15.2 Advantages & disadvantages
- 5.15.3 Alternative to VoWLAN
- 8.15.4 VoWLAN users expectations
- 8.15.5 VoWLAN drivers
Chapter 9: Consumer VoIP market analysis and forecasts
- 9.1 Market Overview
- 9.2 Market data
- 9.2.1 Terminals and end-users evolution
- 9.2.1.1 Mobile phone end-users
- Table 9.1: Mobile subscribers, 2005-2011
- 9.2.1.2 EMEA Internet Penetration
- Table 9.2: EMEA internet penetration rate, 2005
- 9.2.1.3 EMEA broadband market
- Table 9.3: EMEA Top 10 broadband markets by penetration (%), 2004-2006
- 9.3 Mobile operators and VoIP
- 9.3.1 Segmentation opportunities
- 9.3.2 Skype functionality
- 9.3.2.1 Skype's business model
- 9.3.2.2 Security risks with Skype
- 9.3.2.3 Skype moves into mobile
- 9.3.2.4 Skype: A threat to mobile revenues?
- 9.3.2.4.1 Skype and 3
- Table 9.4: Skype datacard bundling pricing from 3, 2006
- 9.3.2.4.2 Eplus and Skype
- 9.3.2.4.3 The value of Skype to mobile
- Image 9.1: Nokia handset with SkypeOut
- Figure 9.1: EQO core technology
- 9.4 Mobile operators' response to VoIP
- 9.4.1 Mobile operators expand their services onto the Internet
- 9.4.1.1 A simple but effective response to VoIP exists
- 9.4.1.2 Mobile operators move into the fixed-line market
- 9.4.1.2.1 Orange
- 9.4.1.2.2 Vodafone
- 9.5 VoIP and fixed-line operators
- Table 9.5: VoIP tariffs by service provider, 2006
- 9.5.1 Vonage route to European expansion
- Table 9.6: Vonage virtual numbers markets
- 9.5.2 Naked DSL presents a real risk to fixed-line operators
- 9.5.2.1 NDSL in Western Europe
- Table 9.7: Naked DSL Western European provision and regulation by
country
- 6.6 VoIP revenue potential
- Table 9.8: Residential EMEA VoIP users and revenues, 2005-2011
- Table 9.9: EMEA demographics, 2005
- Table 9.10: Key consumer VoIP statistics, 2005
- 9.6.1 Skype and VoIP revenue
- 9.6.2 Skype extends partnership deals
- 9.6.3 Competitive environment
- 9.6.3.1 Jajah
- 9.6.3.2 Net2Phone
- 9.6.3.2.1 Net2Phone residential services
- 9.6.3.2.1.1 Net2Phone VoiceLine
- 9.6.3.2.1.2 Net2Phone CommCenter
- 9.6.3.2.3 Calling Cards
Chapter 10 : Strategies for success
- 10.1 Overview
- 10.2 Strategies based on marketing approach
- 10.2.1 PBX and hosted IP telephony vendors
- 10.2.2 Wi-Fi
- 10.2.3 Consumer VoIP
- 10.3 Fixed-line operator strategies
- Table 10.1: Fixed-line strategies to defend against VoIP
- 10.3.1 Strategy based on outsourcing
- 10.3.1.1 Flexing their Financial might
- 10.3.1.2 Re-merging
- 10.4 Strategy for mobile-only operators
- 10.4.1 Partnerships
- 10.4.2 Import technology from the US
- 10.5 Strategy for ISPs
- 10.6 Strategies based on strategic alliances
- 10.6.1 VoIP service providers and vendors
- 10.6.1.1 Alliances
- 10.6.1.2 Adding value
- 10.7 Strategies based on Pricing
- 10.7.1 Voice and data service providers
Chapter 11: Recommendations
- 11.1 Marketing Department
- 11.1.1 Vendor recommendations
- 11.1.2 Operator recommendations
- 11.2 Sales department
- 11.2.1 Operator recommendations
- 11.3 Product development department
- 11.4 Market-specific recommendations
- 11.4.1 Service provider recommendations
- 11.4.2 Vendor recommendations
- 11.4.2.1 Time-to-market
- 11.4.2.2 Strengthened product portfolio
- 11.4.2.3 Attention to design
Appendix A : Lead author's profile
Appendix B : About visiongain
Appendix C : Report evaluation form
- 3 UK
- 3COM
- 3GPP
- Abbey Group
- Accenture
- Accton
- Agere
- Alba
- Alcatel
- AOL
- Apple
- Ares
- Asterisk
- Asus
- AT&T
- Avaya
- Barabblu
- BCN
- Belgacom
- BenQ
- Boingo Wireless
- BridgePort
- Broadcom
- BroadVoice
- BT
- BT Global Services
- BT WholeSale
- Bunt
- Cable & Wireless
- Cellip
- Cirpack
- Cisco
- Club-Internet
- Colt
- Communitel
- Comneon
- Creative
- CTIA
- Deutsche Telekom
- Dimension Data
- D-Link
- Dopod
- DrayTEL
- E Plus
- eBay
- Eqo
- Equant
- E-TEN
- ETHICT
- ETSI
- Extreme Networks
- FastWeb
- Fon
- France Telecom
- Global IP Sound
- Goingsoft
- Google
- Hitachi
- HP
- iBasis
- IBM
- IDT
- IETF
- Iliad
- IMTC
- Intel
- IPCC
- IPWireless
- Jajah
- JASJAR
- Kineto Wireless
- Level 3
- Logitech
- M3-Concept
- Marvel Technology
- Mazingo,
- Microsoft
- Mitel
- MobileIGNITE Alliance
- Motorola
- NEC
- Net2Phone
- Node4Solutions
- Nokia
- Nordnet
- Nortel
- NTL
- NTT Europe
- O2
- Ofcom
- Orange
- OutSmart
- PBX-Network
- Pirelli Broadband Solutions
- Polycam
- Proxim
- Qpass
- Qtek
- Qualcomm
- Quantum Technology
- R&B IPCS
- RabbitPoint
- RIM
- Salesforce.com
- Samsung
- SBC
- SFR
- Shoretel
- Siemens
- SIP Foundry
- Sipgate
- SIPquest
- Sipsys
- Six Apart
- SkyFone
- Skype
- Sonorit
- Sonus
- Sprectralink
- Telecom Italia
- Telefonica
- Telefonica Deutschland
- Telefonica Moviles
- TeliaSonera
- Telindus
- Telio
- TerraSip
- TerraSip
- Texas Instruments
- TIM
- Tiscali
- T-Mobile
- T-Online
- T-Systems
- TTPCom
- Unisys
- UTStarcom
- Viatel
- Virgin Mobile
- Vodafone
- VoluBill
- Vonage
- Wanadoo
- Wi-Fi Alliance
- Wi-LAN
- Yahoo
- ZyTEL
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