Seeing the LPO Forest for the Trees: A Report on the Legal Process Outsourcing ("LPO") Industry

• 1. PREFACE
• 2. INTRODUCTION
  • Outsourcing vs. Offshoring
  • The BPO/KPO Distinction
  • Rapid, Scalable Offshoring vs. Mere Operational Expansion
  • Rate-Limiting Factors
  • Process Engineering
• 3. A BRIEF HISTORY OF BUSINESS PROCESS OUTSOURCING (“BPO”)
  • The Core Competence of the Corporation
  • Why India?
  • BPO Chronology
• 4. OVERVIEW OF THE KPO AND LPO INDUSTRIES
  • Moving Up the Value Chain
  • The Indian Legal System and Law Schools
  • The Market
  • Quasi-Legal Work
  • Legal Support Work
  • General BPO Functions
  • Domain Expertise
  • Crafting LPO Service Agreements
• 6. LEGAL ETHICS AND UNAUTHORIZED PRACTICE OF LAW (“UPL”)
  • New York City Bar Opinion
  • LA County Bar Opinion
  • San Diego County Bar Opinion
  • Florida State Bar Opinion
• 7. US EXPORT ADMINISTRATION REGULATIONS: PATENT-RELATED LPO ONLY
  • Overview of the Regulations
  • EAR and ECCN
  • Penalties
  • Patent Work
  • BIS Advisory Opinion
• 8. GEOGRAPHY MATTERS
  • The Tiers
  • Software and Technology Parks of India
  • Tier I, Bangalore
  • Tier I-A, Chennai
  • Tier II, Mysore
  • Tier III, Coimbatore
• 9. CONCLUSION

APPENDIX A ECONOMICS OF OPERATING A CAPTIVE CENTER IN INDIA

APPENDIX B GEOGRAPHY STILL MATTERS: BEYOND INDIA, AROUND THE WORLD, AND BACK TO THE US

APPENDIX C STRUCTURE OF THE US AND UK LEGAL INDUSTRIES

APPENDIX D DIRECTORY OF LPO PROVIDERS - PART I

APPENDIX E DIRECTORY OF LPO PROVIDERS - PART II

APPENDIX F DIRECTORY OF AUSTRALIA, NEW ZEALAND AND SOUTH AFRICA LAW FIRMS