Restaurant Service Trends - UK - September 2009

Table of Contents

• Issues in the Market
• Main issues
• Definition
• Fast food/quick service restaurant (QSR)
• Limited Service Restaurant (LSR)
• Buffet/carvery
• Cafeteria/canteen
• Food court
• Fast casual dining (FCD)
• Casual dining
• Full service restaurant
• Abbreviations
• Market in Brief
• Changing reasons for eating out means changing consumer expectations
• Emerging service formats
• Consumers' attitudes towards service formats
• Internal Market Environment
• Key points
• All-day-dining and the trend for informal service
  • Figure 1: Reasons to eat out in restaurants/order a takeaway, April 2009
• The impact of the recession on eating out
  • Figure 2: Impact of economic downturn on eating out, March 2009
• Key points
  • Figure 3: UK retail value sales of sandwiches, by outlet type, 2006-08
• Types of Service
• Key point
• Fine dining/silver service
• French service/service á la Français
• Russian service/service á la Russe
• American service
• Gueridon service
• Brasseries in high-end restaurants
• The Age of Technology
• Key points
• Convenience-driven lifestyles
• A cashless society?
• Streamlining operational concerns
• Prepaid/cashless payment cards
• Contactless payment systems
• Service innovation
• Legislative limits for service innovation
• Types of Service at Eating Out Venues Visited
• Key points:
  • Figure 4: Types of service at eating out venues visited, June 2009
• Table service
• Counter service
• Mixed service
• Fast casual dining
• Diner demographics
  • Figure 5: Mixed service* eating out venues visited, by gender, age and working status, June 2009
• Overview
• Kaiten (sushi train/conveyor belt)
• Self-service
• Salad bars
  • Figure 6: Attitudes towards eating out in restaurants, June 2009
  • Figure 7: Popularity of self-service salad bars, 2005 and 2007
• Types of Meals Eaten
• Key points
  • Figure 8: What diners regularly order when eating out in restaurants, June 2009
• Desserts
• Starters
• Side dishes
• Snack/light bites/sharing platters/intros
• Appendix -- Types of Service at Eating Out Venues Visited
• Types of service at eating out venues visited, by detailed demographics
  • Figure 11: Types of service at eating out venues visited, by detailed demographics, June 2009
• Types of service at eating out venues visited, by types of service at eating out venues visited
  • Figure 12: Types of service at eating out venues visited, by types of service at eating out venues visited, June 2009
• Appendix -- Types of Meals Eaten
• Most popular type of meals eaten, by detailed demographics
  • Figure 13: Most popular type of meals eaten, by detailed demographics, June 2009
• Next most popular type of meals eaten, by detailed demographics
  • Figure 14: Next most popular type of meals eaten, by detailed demographics, June 2009
• Types of service at eating out venues visited, by type of meals eaten
  • Figure 15: Types of service at eating out venues visited, by type of meals eaten, June 2009
• Most popular types of meal eaten, by types of meals eaten
  • Figure 16: Most popular types of meal eaten, by types of meals eaten, June 2009
• Next most popular types of meal eaten, by types of meals eaten
  • Figure 17: Next most popular types of meal eaten, by types of meals eaten, June 2009