Table of Contents
- Scope and Themes
- What you need to know
- Abbreviations and terms
- Abbreviations
- Executive Summary
- Industry snapshot
- The industry and the future
- Identity theft and fraud--fact and fiction
- Impact on the industry
- Who are the victims?
- Market Drivers and Future Trends
- Consumer awareness
- Identity theft victims
- Figure 1: Number of victims of identity fraud and dollar amount per
incident, 2003-06
- Figure 2: How personal information was obtained in identity thefts, 2006
- Business executives respond
- Figure 3: Concerns of U.S. information technology executives about
security related crimes, 2006
- Figure 4: Responses to the question "Who is most responsible for
protecting you from cybercrime?," 2006
- Figure 5: Ways companies are safeguarding against cybercrime, 2006
- Banking fraud
- Credit card fraud
- International security issues
- Using ID theft to fund criminal activities
- Real threat vs. media hype
- Certain forms of fraud on the rise
- Phishing
- Figure 6: Phishing reports received, July 2005 to July 2006
- Figure 7: Brands subjected to phishing attacks, by month, July 2005 to
July 2006
- Pretexting
- Acquisitions by large tech companies
- Government regulation
- The Gramm-Leach-Bliley Act
- Fair Credit Reporting Act
- The Fair and Accurate Credit Transaction Act of 2003
- Federal Reserve warnings
- State regulations
- Security and ID Theft Statistics
- Competitive Landscape
- Companies and brands
- Symantec
- McAfee
- Trend Micro
- IBM
- RSA Security (acquired by EMC, June 2006)
- Check Point Software Technologies
- VeriSign
- Entrust
- CA, Inc.
- Advertising and Promotion
- Figure 8: Top banks and thrifts in U.S. ad spending, 2005
- Figure 9: Top credit card advertising spenders, 2004 and 2005
- Television advertising
- Figure 10: Allstate identity theft protection, 2006
- Figure 11: Citibank identity theft solutions, 2005
- Figure 12: Citibank identity theft solutions, 2005
- Figure 13: Bank of American checking account/debit security protection,
2005
- Education or hype?
- The Consumer
- Introduction
- Summary of consumer survey findings
- Highlights--concern about Internet purchases
- Highlights--most likely methods for identity theft
- Highlights--what respondents are doing about it
- Highlights--would respondents buy insurance?
- Highlights--is enough being done?
- Highlights--identity theft victims
- Concerns about Internet safety
- Figure 14: Level of concern about the security of Internet purchases, by
gender, August 2006
- Figure 15: Level of concern about Internet purchases, by age, August 2006
- Figure 16: Level of concern about Internet purchases, by income, August
2006
- Figure 17: Level of concern about Internet purchases, by education,
August 2006
- Figure 18: Level of concern about Internet purchases, by race/ethnicity,
August 2006
- How consumers think they are most likely to have information stolen
- Figure 19: Perception of most likely ways to have personal information
stolen, by gender, August 2006
- Figure 20: Perception of most likely ways to have personal information
stolen, by age, August 2006
- Figure 21: Perception of most likely ways to have personal information
stolen, by income, August 2006
- Figure 22: Perception of most likely ways to have personal information
stolen, by race/ethnicity, August 2006
- Credit reports
- Figure 23: Frequency respondents check credit report, by gender, August
2006
- Figure 24: Frequency respondents check credit report, by age, August 2006
- Figure 25: Frequency respondents check credit report, by education,
August 2006
- Figure 26: Frequency respondents check credit report, by race/ethnicity,
August 2006
- To shred or not to shred
- Figure 27: Percentage of respondents who shred paper documents, by
gender and age, August 2006
- Figure 28: Percentage of respondents who shred paper documents, by
income and ethnicity, August 2006
- Frequency of antivirus software purchase
- Figure 29: Frequency of antivirus software purchase, by gender and age,
August 2006
- Figure 30: Frequency of antivirus software purchase, by income and
ethnicity, August 2006
- ID theft insurance
- Figure 31: Respondents who have purchased security/ID theft insurance or
would do so, by gender and age, August 2006
- Figure 32: Respondents who have purchased security/ID theft insurance or
would do so, by income and race/ethnicity, August 2006
- Perceptions as to the likelihood of ID theft
- Figure 33: Perceptions of likelihood of fraud and/or ID theft, by gender
and age, August 2006
- Figure 34: Perceptions of likelihood of fraud and/or ID theft, by income
and race/ethnicity, August 2006
- Is ID theft increasing or decreasing?
- Figure 35: Perceptions of increase or decrease in fraud/ID theft, by
gender and age, August 2006
- Figure 36: Perceptions of increase or decrease in fraud/ID theft, by
income and race/ethnicity, August 2006
- ID theft and financial services
- Figure 37: Perceptions as to whether financial services companies are
doing enough to ensure the safety of personal information, by gender and
age, August 2006
- Figure 38: Perceptions as to whether financial services companies are
doing enough to ensure the safety of personal information, by income and
race/ethnicity, August 2006
- Figure 39: Likelihood of switching to a different institution for better
security, by gender and age, August 2006
- Figure 40: Likelihood of switching to a different institution for better
security, by income and ethnicity,
- Respondents who have actually been the victims of fraud/ID theft
- Figure 41: Percentage of respondents who have been the victim of
fraud/ID theft, by gender and age,
- Figure 42: Percentage of respondents who have been the victim of
fraud/ID theft, by income and ethnicity, August 2006
- Figure 43: Means by which personal information was obtained, by gender,
age and income, August 2006
- Appendix: Trade Associations
- Appendix: Advertising and Promotion
- Figure 44: American Express Clear Card direct mail advertisement,
September 2006
- Figure 45: American Express Blue Sky Card direct mail advertisement,
September 2006
- Figure 46: Citi Platinum Select MasterCard direct mail advertisement,
September 2006
- Figure 47: Citibank Identity Monitor direct mail advertisement,
September 2006
- Figure 48: Identity Theft Protection Program from Discover Card, direct
mail advertisement, September 2006
- Figure 49: Chase Bank Fraud Detector direct mail advertisement, June 2006
- Figure 50: Wells Fargo Select Identity Theft Protection program direct
mail advertisement, September 2006
- Figure 51: Nationwide Identity Theft services direct mail advertisement,
September 2006
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