Table of Contents
- Scope and Themes
- What you need to know
- Definitions
- Abbreviations and terms
- Abbreviations
- Terms
- Executive Summary
- Snapshot of the market
- Hotel room construction finally increases supply
- Airlines poised for profit
- Suppliers, especially airlines, do more to ease travel for executives
- Distribution channels continue to evolve
- Income, education and position within company predict business travel
- Market serves two types of customers: infrequent business travelers and
road warriors
- Future growth will come from Generation X travelers
- Market expansion will continue
- Market Drivers
- The U.S. economy
- Figure 1: U.S. GDP, at current and constant prices, 2001-06
- Figure 2: Corporate profits, at current and constant prices, 2001-06
- Higher travel costs
- Figure 3: Most expensive U.S. cities for business travel, by per diem
costs, 2002 and 2006
- Hotel room supply
- Figure 4: Number of hotel rooms available, number of hotel rooms sold,
average occupancy levels, and average room rates, 2000-05
- Rental cars: lower supply and higher fees
- Jet fuel costs rise and capacity falls
- Figure 5: Airline industry fuel costs and jet fuel price per barrel,
2000-06
- Alternative meeting technologies
- Traveler demographics
- Figure 6: U.S. population, by generation, 2005 and 2010
- Market Size and Trends
- Figure 7: Total spending on U.S. domestic business travel, at current
and constant prices, 2001-06
- Figure 8: Number of person trips for business and leisure purposes,
2002-06
- Market Segmentation
- Overview
- Figure 9: Domestic business travel sales, by segment, 2004 and 2006
- Lodging for business purposes
- Figure 10: Sales of lodging for business purposes, at current and
constant prices, 2001-06
- Air travel for business purposes
- Figure 11: Sales of air travel for business purposes, at current and
constant prices, 2001-06
- Car rental for business purposes
- Figure 12: Sales of car rentals for business purposes, at current and
constant prices, 2001-06
- Business rail travel
- Supply Structure
- Airlines
- Improved seat comfort in business class
- Fast boarding lanes
- Making a comeback: meals and other amenities
- Hotels
- Fitness center updates
- Self-service kiosks
- New design concepts to attract younger business travelers
- Personalized wake-up calls
- Help with expense reporting
- Room selection programs
- Car rental companies
- Loyalty programs
- Latest technology
- Provision of toll payment technology
- Advertising and Promotion
- Overview
- Figure 13: General media expenditures, by selected travel brands, 2005
- Airlines
- Lodging
- Car rental
- Loyalty programs
- Unredeemed points signal potential ineffectiveness
- Price beats loyalty
- Figure 14: Attitudes towards frequent flyer programs, by business
travelers, June 2005
- Social networking websites
- Retail Distribution
- Figure 15: Share of business travelers, by type of travel management,
2004
- Managed travel
- Travel management companies
- Figure 16: Share of top 100 national accounts air volume, by travel
management company, 2005
- American Express
- Carlson Wagonlit Travel
- BCD Travel
- Internet booking agencies
- Figure 17: Online share of total managed travel sales, 2003-06
- Orbitz for Business
- Expedia Corporate Travel
- Travelocity Business
- Global Distribution Systems
- Figure 18: Global distribution systems, by sales, air transactions
booked, worldwide locations and ownership, 2002 and 2005
- Unmanaged travel
- The Consumer
- Introduction
- Summary highlights of consumer survey
- Who is the business traveler?
- Figure 19: Number of business trips taken, December 2006
- The business traveler by demographic analysis
- Figure 20: The business traveler, by demographic analysis, December 2006
- Business travelers by employment status and company size
- Figure 21: The business traveler, by employment and company size,
December 2006
- Purpose of business trip
- Figure 22: Purpose of business trips taken, December 2006
- Number of business trips by purpose of trip
- Figure 23: Number of business trips taken, by purpose of trip, December
2006
- Who books the trip?
- Figure 24: Who books the business trips taken, December 2006
- Number of trips taken by who booked
- Figure 25: Number of trips taken, by who booked them, December 2006
- Means of transport
- Figure 26: Business trips, by type of transport used, December 2006
- Type of transport used by number of trips taken
- Figure 27: Type of transport used, by number of business trips taken,
December 2006
- Mode of transport by who booked the trip
- Figure 28: Mode of transport, by who booked the trip, December 2006
- Air travelers and the services they use
- Figure 29: Business trips, and airport/airline facilities used, December
2006
- Type of air business traveler by airport/airline facilities used
- Figure 30: Airport/airline facilities used, by type of air traveler,
December 2006
- Hotel amenities used on business trips
- Figure 31: Hotel amenities used on business trips, December 2006
- Attitudes toward business travel
- Figure 32: Attitudes towards business travel, December 2006
- Belief that business travel is important for the success of one' s company
- Attitudes by number of business trips taken
- Figure 33: Attitudes towards business travel, by number of business
trips taken, December 2006
- Attitudes towards business travel by technology used
- Figure 34: Attitudes towards business travel, by technology used,
December 2006
- Attitudes by type of air traveler
- Figure 35: Attitudes towards business travel, by number of business
trips taken, December 2006
- Future and Forecast
- Future trends
- Numerous reasons for growth in business travel revenues in 2007
- Hotel segment
- Air travel segment
- Car rental market
- Modest economic expansion in the short term
- Airline industry consolidation
- Evolving distribution channels
- Corporate jets and fractional jet ownership
- Market Forecast
- Domestic business travel
- Figure 36: Forecast of total U.S. spending on domestic business travel,
at current and constant prices, 2006-11
- Lodging for business purposes
- Figure 37: Forecast of U.S. sales of lodging for business purposes, at
current and constant prices, 2006-11
- Air travel for business purposes
- Figure 38: Forecast of U.S. sales of air travel for business purposes,
at current and constant prices, 2006-11
- Car rentals for business purposes
- Figure 39: Forecast of U.S. sales of car rentals for business purposes,
at current and constant prices, 2006-11
- Forecast factors
- Appendix: Trade Associations
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