Unified Messaging Market Trends, 2008-2011

Table of Contents

Chapter 1

• Executive Summary

Chapter 2

• Methodology and Overview

Chapter 3

• Current Messaging Infrastructure

Chapter 4

• Problems With the Current Infrastructure

Chapter 5

• Perceptions About Unified Messaging

Chapter 6

• Unified Messaging' s Impact on End Users

Chapter 7

• Unified Messaging Infrastructure Planning

Chapter 8

• Plans for Unified Messaging

Chapter 9

• Unified Messaging Procurement Decisions

Chapter 10

• Unified Messaging Vendors

• Users Employing Unified and Conventional Messaging, 2008 through 2010
• Estimated Costs to Provide Email and Telephony Services
• Desirability of Various Communication Capabilities
• Seats Licensed and Regularly Using SharePoint
• Problems With Various Communications Platforms
• Growth in Total Messaging-Related Storage, Q2/2007 to Q2/2008
• Minutes of Unplanned Email Downtime per Month
• Minutes of Unplanned Telephony Downtime per Month
• Satisfaction with Secure/Encrypted Messaging Capabilities
• Organizational Preparedness to Archive Web Conference Content
• Organizational Preparedness to Address Regulatory, HR and Legal Issues for Email
• Perceived Value of Various Attributes of Unified and Conventional Messaging Systems
• Reasons Cited for Not Deploying Unified Messaging
• Views on the Impact of Unified Messaging on Storage Requirements
• Views on the Impact of Unified Messaging on Overall Messaging Costs, Including Telephony
• Views on the Impact of Unified Messaging on Policy Implementation and Enforcement
• Views on the Impact of Unified Messaging on Managing Nightly or Other Regular Backups
• Views on the Impact of Unified Messaging on Security Issues
• Perceptions About the Benefits of Unified Messaging for Typical End Users
• Perceptions About the Benefits of Unified Messaging for Senior, Non-IT Managers
• Perceptions About the Benefits of Unified Messaging for IT Staff
• Views on the Impact of Unified Messaging on IT Time Spent Managing Messaging
• Preference for a Unified Messaging Infrastructure Given the Current Messaging Infrastructure
• Preference for a Unified Messaging Infrastructure if the Current Messaging Infrastructure Could be Scrapped
• Concerns About the Discoverability of Voicemail in a Unified Messaging System
• Anticipated Level of “Political” Difficulty in Migrating to Unified Messaging
• Interest in Integrating Email With Other Information/Data Objects
• Importance of Various Communications-Related Initiatives, 2009 and 2010
• Timing for Migration to a New Messaging System
• Percentage of Users Equipped With Various Communications Tools, 2008 and 2010
• Users Employing Conventional and Unified Messaging Systems, 2008 through 2010
• Organizations That Will Deploy and Not Deploy Unified Messaging, 2008 through 2010
• Distribution of End Users on Mobile Messaging Platforms, 2008 and 2010
• Mobile Servers Supported, 2008 and 2009
• Decision Makers for Unified Messaging Solution Purchases
• Final Decision Makers for Unified Messaging Solution Purchases

• Management of Various Communications Capabilities
• Storage Requirements for Conventional vs. Unified Messaging Systems
• Views on the Impact of Unified Messaging on Overall Messaging Costs by User Type
• Views on the Impact of Unified Messaging on IT Time Spent Managing Messaging by User Type
• Users on Various Messaging Platforms, 2008 and 2010
• Functions of Various Roles in the Unified Messaging Procurement Process
• Likelihood of Considering Various Unified Messaging Vendors