Table of Contents
Chapter 1
Chapter 2
- Background and Methodology
Chapter 3
- Current Messaging Practices and Problems
Chapter 4
Chapter 5
- Preferences for Delivery Models
Chapter 6
- Desired Features and Functions
Chapter 7
- Objections to Using Hosted/SaaS/Managed Services
Chapter 8
- Hosted/SaaS/Managed Services Purchasing Decisions
Chapter 9
- Future Trends in Hosted/SaaS/Managed Services
Chapter 10
- Hosted/SaaS/Managed Service Messaging Vendors
List of Figures
- North American Forecast of Outsourced Messaging Seats in Mid-Sized and
Large Organizations, 2008-2011
- Proportion of Email Users by Delivery Mode
- Risk Posed by Various Communication Media
- Median Size of the Typical Mailbox, in Megabytes, 2008-2010
- Anticipated Problems With Spam Over the Next Two to Three Years
- Anticipated Problems With Malware Over the Next Two to Three Years
- “How closely do you track the total cost of your messaging system,
including licenses, hardware depreciation, maintenance/support contracts,
personnel, backups, etc?”
- Estimated Costs per Seat per Month to Provide Messaging Capabilities
- Views on Where Outbound Content Filtering Should be Performed
- Views on Where Inbound Content Filtering Should be Performed
- Views on Where Outbound Policy Enforcement Should be Performed
- Views on Where Inbound Policy Enforcement Should be Performed
- Preferred Modes for Those Who Must Often Send Confidential or Otherwise
Sensitive Information
- Preferred Encryption Modes for Average/Occasional Users
- Likelihood of Evaluating Hosted Services That Would Supplement or Replace
Internally Managed Solutions
- Needs for Various Capabilities
- Importance for Hosted/SaaS/Managed Messaging Security Providers to Use
Multiple, Simultaneous Virus Scanners from Multiple Vendors
- Importance for Hosted / SaaS / Managed Messaging Security Providers to
Provide Messaging Services and Messaging Security as Part of the Same Offering
- Desirability of Various Features Offered by a Hosted/SaaS Provider
- Likelihood of Deploying Hosted Messaging Services at Various Service Levels
- Importance of Messaging Security Providers Spooling Customers' Email
- Importance of Messaging SLAs Offered by Hosted/SaaS/Managed Service
Providers
- Perceived Value in a Bundled Hosted Service Offering That Includes Email,
Security and Archiving as an “All-in-One” Offering
- Reasons for Decision Makers Believing that Hosted Providers Offer a Lower
Level of Security
- Perceptions About the Level of Security Offered by Hosted Providers vs.
Internally Managed Systems
- Confidence in Key Aspects of Switching to a Hosted/SaaS/Managed Service
Provider
- “In order for our organization even to consider outsourcing any
messaging-related capabilities, the outsourced solution must:”
- Likelihood of Deploying Hosted/SaaS/Managed Email Services at Various
Price Points
- Likelihood of Deploying Hosted/SaaS Anti-Virus and Anti-Spam Services at
Various Price Points
- Likelihood of Deploying Hosted/SaaS Encrypted Messaging Services at
Various Price Points
- Likelihood of Deploying Hosted/SaaS Messaging Archiving Services at
Various Price Points
- Preferred Pricing Models for Hosted Messaging Archiving Services
- Types of Companies That Would Be Considered for Hosting Some or All
Messaging Capabilities
- Agreement With Various Aspects of Hosted Services
- “What sort of effect has the entrance of Microsoft into this
marketplace had on your company' s decision to entertain hosted messaging
services?”
- Likelihood of Outsourcing Various Services if Providers Could Adequately
Address All Concerns
- North American Forecast of Outsourced Messaging Seats in Mid-Sized and
Large Organizations, 2008 and 2011
- Satisfaction With Current Hosted Providers
List of Tables
- Distribution of Users by Messaging Platform, 2008 and 2010
- Concern Over Various Messaging-Related Issues
- Difficulty of Managing Aspects of the IT Infrastructure
- Changes in Concerns About Various Issues, 2007 to 2008
- Importance of Various Attributes of Hosted/SaaS Messaging Security Services
- Importance of Various Attributes of Hosted/SaaS Messaging Archiving
Services
- Issues With Which Messaging Decision-Makers Agree
- Reasons that Organizations Do Not Use Hosted/SaaS Email Services
- Reasons that Organizations Do Not Use Hosted/SaaS Messaging Security
Services
- Reasons that Organizations Do Not Use Hosted/SaaS Messaging Archiving
Services
- Importance of Reasons Cited to Use a Hosted/SaaS/Managed Service Provider
- Importance of Various Attributes of Hosted/SaaS Email Services
- Delivery Models for Various Messaging-Related Services
- Concern Over Various Messaging-Related Issues Over the Next Two to Three
Years
- IT Management Concern Over Various Messaging-Related Issues Over the Next
One to Three Years
- Importance of Various Attributes of a Hosted/SaaS/Managed Service Provider
- Likelihood of Considering Various Hosted Email Providers
- Likelihood of Considering Various Hosted/SaaS Messaging Security Service
Providers
- Likelihood of Considering Various Hosted/SaaS Messaging Archiving Providers
- Selected North American Hosted Messaging Providers
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