Table of Contents
- Executive summary
- In a nutshell
- Key messages
- UK budget predictions are optimistic
- SMES are satisfied with service providers
- Service providers are in a good position to extend into other areas
- Cost savings are the most important driver for unified communications
- Security, cost control and device management are the main mobility concerns
- Telecoms attitudes and budgets
- Attitudes to telecoms
- Telecoms budgets
- Customer satisfaction
- Service improvement
- Fixed services
- Service providers
- Adjacent services
- Managed services
- Unified communications
- IP telephony
- Video conferencing
- Mobile services
- Service providers
- Attitudes to mobile services
- Mobile data applications
- Mobile voice
- Mobile staff and devices
- About our survey
List of Tables
- Table 1: Business size sample of the SME survey
List of Figures
- Figure 1: UK SMEs' attitudes to telecoms
- Figure 2: Budget trends
- Figure 3: Budget distribution
- Figure 4: Service provider satisfaction
- Figure 5: Important areas for improvement in service delivery
- Figure 6: Main service providers
- Figure 7: Adjacent services
- Figure 8: SMEs and managed services
- Figure 9: Drivers of convergence
- Figure 10: UC applications
- Figure 11: IP telephony users are interested in UC applications
- Figure 12: Video conferencing
- Figure 13: Mobile service providers
- Figure 14: UK SMEs' mobile priorities
- Figure 15: Mobile data applications
- Figure 16: Mobile voice integration
- Figure 17: Staff mobility
- Figure 18: Staff devices
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