Table of Contents
- Key findings
- Progress with implementing IP telephony
- Network convergence
- Drivers of IPT implementation and network convergence
- Implementation issues
- Business usage of consumer IP telephony services
- Unified communications
Table of figures
- Figure 1: IP telephony is penetrating further into enterprises
- Figure 2: Site-by-site approach favoured for IP telephony implementation
- Figure 3: A mixed PBX bag before IP telephony
- Figure 4: Cisco dominates after IP telephony implementation
- Figure 5: Interest in managed IP telephony, but little appetite for hosting
- Figure 6: Most will use VoIP in WAN within two years
- Figure 7: MPLS: the main technology for convergence
- Figure 8: Many use the public Internet as part of the corporate network,
even for voice
- Figure 9: Mobility and strategy are now important drivers of convergence
- Figure 10: Most consider their IPT/convergence implementation successful
- Figure 11: Skype is not supported in multinationals
- Figure 12: Skype raises security and control concerns
- Figure 13: Much demand for unified communications applications within the
year
- Figure 14: Inter-operability strategy key; single vendor for UC not an
issue
- Figure 15: No clear winner in UC ‘vendor wars'
- Figure 16: Social networks will have an important role in business
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