Table of Contents
The APR market
BMC' s positioning: Ovum view
- Detail and depth of analysis
- Strengths
- Weaknesses
Evaluation overview
- Ovum evaluation model
- BMC model rating
BMC Solution Architecture
- Breadth of data capture is key
- Problem resolution process and root cause analysis
- A lifecycle approach
- Intelligence & metrics
Evaluation model in detail
- Core services: problem isolation & resolution
- Advanced value capabilities
- IT business services - application lifecycle support
- Usability
- Competitive positioning
- Future strategy
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