Table of Contents
Executive summary
- In a nutshell
- Ovum view
- Key messages
Strategic positioning
- Structure and finances
- BT' s global services strategy: key drivers
- Managed ICT services - the new competition
- The shift to consulting and services
Services and technologies
- IT-led enterprise services
- Services and technologies: 21CN update
- Services & technologies: fixed-mobile strategy in France and Italy
- Services & technologies: evolution of managed services
Service delivery
- BT' s product roadmap
- Service delivery: BT' s implementation of ITIL
Customers and contracts
- BT' s global contracts in 2007
Roadmap
- Acquisition and partnership: BT leads the charge for global IT services
- BT' s strategic opportunity: globalisation
Table of figures
- Figure 1: BT Global Services: new-wave versus legacy revenues
- Figure 2: BT' s global operations profile
- Figure 3: Telecoms customer strategy partnerships 2007-2008
- Figure 4: Managed ICT services: the growing competition
- Table 1: BT' s enterprise market strategy
- Figure 5: BT product roadmap for global enterprise services
- Figure 6: BT' s implementation of ITIL for telecoms services
- Figure 7: BT Global Services contracts 2007
- Table 2: BT Global Services acquisitions : 2005-08
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