A review of wholesaler customer interaction strategies

Table of Contents

Executive summary

• In a nutshell
• Key messages

Benefits all round

• Customer perspective
• Benefits to the wholesaler

Evolving approaches to the customer interface

• Increasing interface capabilities
• All for one and one for all
• Highlights of wholesale customer interaction strategies and interfaces

Wholesaler case studies

• Review of wholesalers' customer interaction strategies
• AT&T
• Belgacom
• BT Wholesale
• COLT
• Deutsche Telekom
• Global Crossing
• iBasis
• Interoute
• Openreach
• Telecom New Zealand
• Telstra Wholesale
• Verizon Business

Table of figures

• Figure 1: Increasing interface capabilities
• Figure 2: Trends towards the consolidation of customer interfaces