Abstract
This report provides both consumer and industry insight on the drivers for
digital home support solutions. It profiles more than 40 companies in the
digital home support value chain, and provides more than 60 primary consumer
data points. The report provides U.S. forecasts for digital home support
services, including remote and on-site troubleshooting and in-home PC
installation and set-up through 2011.
"Consumers have been very consistent in expressing both their frustration with
the complexity of today' s digital home products and services and their
willingness to seek professional assistance to solve these issues," said
Kurt Scherf, Parks Associates' vice president and principal analyst. "We
view the customer service and support area as not just a critical challenge
for retailers, manufacturers, and service providers to overcome, but also a
significant revenue generating opportunity for forward-thinking companies."
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