Networks in the Home: The Global Service Provider Play

Table of Contents

1.0 Notes on Methodology

• 1.1 Consumer Data
• 1.2 Definitions

2.0 Service Providers Changing the Scope of Home Networking

• 2.1 Home Networking' s Role as a Differentiator and as a Service

3.0 Current Market Snapshot

• 3.1 North America
  • 3.1.1 United States
  • 3.1.2 Canada
• 3.2 Europe
• 3.3 Asia-Pacific
  • 3.3.1 Japan
  • 3.3.2 South Korea

4.0 Home Networking: Devices and Services

• 4.1 Residential Gateways
• 4.2 Set-tops
• 4.3 Blending Fixed and Mobile Voice Applications
• 4.4 Home Monitoring/Home Control
• 4.5 Additional Federated Devices

5.0 Service Providers and Remote Home Network Management

• 5.1 The Increasing Complexity of the Digital Lifestyle
  • 5.1.1 Where is the Consumer Pain?
  • 5.1.2 The In-Scope/Out-of-Scope Problem
  • 5.1.3 Installation and Support Needs for the Digital Home
• 5.2 Requirements for Enhancing Digital Home Customer Care
• 5.3 Identifying Key Solutions
  • 5.3.1 Installation/Configuration/Management
  • 5.3.2 Remote Management Solutions (RMS)
  • 5.3.3 Metrics-driven Solutions
• 5.4 Enhancing Customer Care: Emerging Opportunities
  • 5.4.1 Security Improvements
  • 5.4.2 Automated Diagnostics and PC Performance Enhancements
  • 5.4.3 Storage and Backup Services
  • 5.4.4 Home Network Configuration and Management Tools
  • 5.4.5 Remote IT Support
  • 5.4.6 Digital Home Advisor Services
  • 5.4.7 Value-added Services: Attaching Applications to Connectivity
• 5.5 Remote Home Network Management and Digital Home Support Services: Forecasts
  • 5.5.1 Home IT Support (Remote and On-site)
  • 5.5.2 Home PC Installation and Set-up

6.0 Technology Solutions

• 6.1 Home Networking Media
• 6.2 Fixed Mobile Convergence Solutions
• 6.3 IP Multimedia Subsystem (IMS)
• 6.4 Femtocells

7.0 Market Forecasts

• 7.1 Residential Broadband Subscriptions
• 7.2 Households with Data Networks
• 7.3 Households with Residential Gateways

8.0 Conclusions and Recommendations

• Global Home Network Growth
• Home Networking' s Growth: A Global View
• Home Network Media Used
• Home Network Devices Owned and Purchase Intentions
• Home Network Purchase Intentions
• Supporting Home Networks and Other Digital Home Devices
  • Background into Research
  • Topline Recommendations
  • Internet Security
  • Additional Broadband-related, Value-Added Services
  • Interest in Automated PC Maintenance Functions: “Dashboard” Solutions
  • Interest in Subscription-based Monitoring, Protection, and Customer Service Solutions
• PC and Internet Problems: How are they Resolved?
• Home Networks

• Residential Gateway Software Solutions
  • 2Wire
  • Ashley Laurent (Cisco Systems)
  • Jungo Software Technologies (NDS Ltd.)
  • Texas Instruments
• Carrier Provisioning/Management/Help Desk Solutions
  • 2Wire
  • Friendly Technologies
  • Motive Inc.
  • Netopia Inc. (Motorola)
  • Nokia Siemens Networks
  • Peak8 Solutions
  • SupportSoft

• Countries Featured in Global Digital Living I and II
• Home Networking Definitions
• Penetration of Home Networks: North America
• U.S. Households with Data Networks: 1998-2012
• Household Penetration of U-verse and FiOS Broadband
• AT&T and Verizon Residential Gateways
• U.S. Cable MSOs and Home Networking
• MTS and SaskTel IPTV Subscribers
• Canadian Service Providers and Home Networking
• Penetration of Home Networks: Europe
• Notable European Residential Gateway Deployments
• BT Hub and France Telecom Livebox
• FT Group Livebox Units Installed - Europe
• Penetration of Home Networks: Asia-Pacific
• Japanese Home Networking Offerings
• Korean Home Networking Offerings
• Digital TV Services Growth: U.S. Households
• Variations of Existing Multi-room DVR Solutions
• Multi-room DVR Strategies
• Multi-room DVR Households
• Multi-room DVRs Shipped
• Major Voice-Centric FMC Deployments
• Additional Services Desired and Willingness to Pay: Mobile Phone-based Bundled Package
• Service Providers and Remote Monitoring
• Interest in Home Control Features
• Key Statistics: Consumer Technology Pain
• Key Statistics: Home Networking Offers Frustrations
• Average Time for DIY Home Technology Resolution
• Key Home Technology Problems
• Broadband Service Providers: Call Center Metrics
• Cost Analysis: Home Networking Support for BSPs
• Customer Support Costs: BSPs and Home Networks
• Which Customer Support Features of CE Products Might Influence a Particular Brand Choice?
• Key Categories and Solutions: The Customer Support Value Chain
• CPE Installation/Configuration/Management Solutions
• Remote Management Features
• Remote Management Vendors
• Devices Connected in Home Networks
• Residential Gateway Solutions
• Customer Support as a Value-added Differentiator
• Digital Lifestyle Applications Categorized
• Consumers and Internet Security: Quick Stats
• Willingness to Pay for a Third-party Security Suite
• Frequency of PC Maintenance Functions
• Interest in Automating Routine PC Maintenance Functions
• Interest in an Online Storage Solution
• Which Additional Offerings are Important in Considering a Home Networking Offer from a Broadband Service Provider?
• Consumers and Remote IT Support: Quick Stats
• Interest in Subscription-based Troubleshooting Services
• Willingness to Pay for Unlimited Technical Support
• Consumers and Digital Home Advisor Services: Quick Stats
• In What Ways Would Professional Home Networking Technical Support be Most Helpful?
• Key Assumptions: Home IT Technical Support Forecasts
• Remote and On-site Home IT Support: Key Assumptions
• Annual Revenue: Home IT Support
• Home PC Installation and Set-up Services: Key Assumptions
• Annual Revenue: Home PC Set-up Services
• Annual Revenue: Digital Home Support Services
• Home Networking Choices among Service Providers
• IMS Deployments by Major Telcom Vendors
• Femtocell Network Demonstration
• Femtocell Benefits
• Femtocell Development of Major Vendors
• Residential Broadband Subscribers: 2005-2012
• Households with Data Networks
• Households with Residential Gateways
• Residential Gateway Deployments: Worldwide Households

• Penetration of Home Networks: 2004 to 2006
• Net Gain in Home Network Households
• Home Network and Broadband Penetration Rates
• Adoption of PCs, Broadband, and Home Networks
• Home Network Purchase Intentions vs. Actual Growth
• PC High Intenders with a Home Network
• Home Network Media Used: Canada
• Home Network Media Used: United States
• Home Network Media Used: France
• Home Network Media Used: Germany
• Home Network Media Used: Italy
• Home Network Media Used: Spain
• Home Network Media Used: United Kingdom
• Home Network Media Used: Australia
• Home Network Media Used: China
• Home Network Media Used: Japan
• Home Network Media Used: South Korea
• Home Network Devices Owned
• Likelihood of Buying Home Network Devices
• Home Network Purchase Intentions: Global Digital Living I and II
• Consumer Needs for Managing the Digital Home
• Overall Interest in Digital Home Management Services & Solutions
• Interest in Digital Home Management: Newer Broadband Subs and Intenders
• “Concerned” with Internet Security Threats: By Length of Time Respondents have had Broadband
• Willingness to Pay for Optimized Internet Service for Entertainment
• Interest in an Online Storage Solution: By Monthly Multimedia Habits (U.S.)
• Respondents Experiencing Security-related Maladies
• Percentage of Respondents Concerned with Internet Security Threats (U.S.)
• Percentage of Respondents Very Concerned with Security Threats
• Profile of Respondents Concerned about Internet Security Threats (U.S.)
• Which Internet Security Solutions are Used?
• U.S. Internet Users Offered/Accepted Internet Security Services from ISP
• Interest in Security Service Suite
• Interest in a Suite of Internet Security Services from a Third-party Provider
• Willingness to Pay for a Third-party Security Suite
• Would the Availability of Security Services Influence the Selection of a Broadband Service Provider?
• Respondents' Attitudes Regarding Internet Performance (U.S.)
• Willingness to Pay for Optimized Internet, by Multimedia Activities
• Interest in a Third-party Online Storage Service
• Interest in Online Storage Solution from Third-party Provider: By Monthly Multimedia Activities
• Willingness to Pay for an Online Storage Solution
• Frequency of PC Maintenance Functions
• Interest in Automating Routine PC Maintenance Functions
• Interest in Subscription-based Troubleshooting Services
• Willingness to Pay for Unlimited Technical Support
• Willingness to Pay for Software and Support
• Willingness to Pay for Whole-home Protection Service
• Would a Computing Maintenance and Monitoring Service Influence the Selection of a Broadband Service Provider?
• Home Technology Problems Reported (U.S.)
• Major Categories of Home Technology Problems
• How were Internet Security Problems Resolved?
• How were Internet Performance Problems Resolved?
• How were Home Computer Hardware/Software Problems Resolved?
• How were Peripheral Problems Resolved?
• How were Home Networking Problems Resolved?
• How were PC Set-up and Configuration Problems Resolved?
• When Would Respondents Consider a Professional Service (U.S.)?
• Most Valuable Applications for a Home Network (U.S.)
• Offered and Accepted Home Networking Offer from BSP: U.S.
• Which Factors were Important in Accepting a Home Networking Offer from the Broadband ISP (U.S.)?
• Reason for Lack of Interest in Home Networking Offer
• Interest in Broadband-provided Home Network (U.S.)
• What Additional Offerings are Important in Considering a Home Networking Offer from a Broadband Service Provider?
• Percentage of Respondents w/Networks Experiencing the Following Problems
• Interest in Professional Home Network Technical Support
• Willingness to Pay for As-needed Professional Home Networking Support
• Willingness to Pay for Subscription-based Professional Home Networking Support
• In What Ways Would Professional Home Networking Technical Support be Most Helpful?
• Customer Support Features of 2Wire Residential Gateways
• Ashley Laurent Overview
• Jungo Overview
• PIQUA™ Overview
• 2Wire Solutions
• Friendly Technologies' Carrier Provisioning, Remote Management, and Support Automation Solutions
• Motive Solutions
• Netopia (Motorola) Solutions
• Nokia Siemens Networks Solutions
• Peak8 Solutions Overview
• SupportSoft Overview