Speech Technologies: The Growth Years

CONTENTS

EXECUTIVE SUMMARY

SPEECH TECHNOLOGY FUNCTIONS AND DEVELOPMENT

• Overview
• Speech Technologies: From The Ground Floor Up
  • Key Definitions
  • Embracing Speech Technologies
• Telephony Speech Technologies: Issues And Opportunities
  • Carrier Networks And Speech Recognition
  • Types of Speech Technology
    • Automatic Speech Recognition (ASR)
    • Text-to-Speech (TTS)
    • Speaker Verification
    • Natural Language Understanding (NLU)
• Progress In Overcoming The Technology Hurdles
  • Accuracy
  • Vocabulary Size
  • Natural Language Understanding
  • VoiceXML Standards
    • SALT
  • Network-Based Versus Handset-Based

TELEPHONY APPLICATIONS AND SERVICES

• Overview
• Telecom Services, Applications And Untapped Potential
  • Voice Dialing/Voice Command
  • Information Services
    • Voice Portals
    • Voice Portals and Voice Dialing
  • Telematics
  • Operator Services
  • Automating Directory Assistance: Carriers Begin Embracing Initiatives In Earnest
  • Enhanced DA
  • Close-up: Corporate DA And Speech Recognition - Gauging The Market's
  • Dimension And True Potential
• Telephony Applications
  • Attendant Services
    • Auto Attendant Features
  • Messaging Services
  • Voice Mail and Email
  • Unified Messaging
  • Contact Centers
  • Virtual Personal Assistants
  • Distributed Speech and Multimodal Developments
• Conclusion

MARKET OPPORTUNITIES AND VENDOR STRATEGIES

• Consolidation Rolls On: Impact Of Recent M&A's
• Technology Value Chain
  • Value Chain Analysis
  • Service or End User Viewpoint
  • Company Viewpoint
  • Industry Viewpoint
  • Voice (Speech) ASPs
  • System Integrators
• Key Global Players and Strategies
  • Speech Technology Vendors
  • AT&T Labs
  • Avaya
  • BBN Technologies (Verizon)
  • BeVocal
  • Comverse
  • Fonix
  • HeyAnita
  • IBM Voice Systems
  • InfoSpace
  • Intervoice
  • LocusDialog
  • Lucent Speech Solutions
  • Microsoft Speech.NET
  • NetByTel
  • Nortel Networks
  • Nuance Communications
  • Phonetic Systems
  • ScanSoft/ SpeechWorks
  • SandCherry
  • Telelogue
  • Tellme
  • VoiceGenie
  • Others
• New Developments Among Speech Application Vendors
  • Voice Activated Dialing
  • Mobile Handsets and Devices
  • Unified Messaging
  • Directory Assistance, Corporate DA Call Centers
  • Call Center IVR
  • Voice Portals

MARKET DYNAMICS AND FORECASTS

• Changing Perspectives
• Market Drivers: Evolution vs. Revolution
  • Growth of Wireless Users
  • Mobile CRM
  • Regulation of Mobile Phones While Driving.
• Limiting Factors
  • Lack of Capital Expense Budgets
  • Off Shore Call Centers
  • Quality Issues
  • New Technology Adoption/Usability Issues
• Market Size and Forecasts
  • Revenues From Key Players
  • Speech Technology Market Forecasts:
• Enterprise Markets - 2002 to 2007
• Carrier Markets - 2002 to 2007
• Speech Embedded In Device - 2002 to 2007
• Automatic Speech Recognition - 2002 to 2007
• Text-To-Speech - 2002 - 2007
• Speaker Verification - 2002 to 2007
• Natural Language Understanding - 2002 to 2007
• Other Market Components
  • Enhanced Wireless Call Volumes, By Service: 2002 to 2007
  • Customer Markets Revenue Composition 2002 to 2007
  • Revenue by Technology Segment 2002 to 2007
• Conclusions