The ePayments and eBanking Market Outlook: Competitive advantage and new profit opportunities in a rapidly developing market

Table of Contents

Executive Summary

• European eBanking overview
• Online consumer payments
• Electronic Bill Presentment and Payment
• Prepaid cards
• Online security

Chapter 1 Report Introduction

• Report structure
• European eBanking overview
• Online consumer payments
• EBPP
• Prepaid cards
• Online security

Chapter 2 The European eBanking

• Overview
• Summary
• Introduction
• Analysis by channel
• The Internet
  • The innovation curve
  • Internet as a banking channel
• The bank branch
  • The future of the bank branch
• Other channels
  • Call centres
  • ATMs
  • iDTV and mobile banking
• Functionality enhancements
• Conclusions
• Account aggregation
• Animated online agents
• Attitudes and behaviour of customers who bank online
• Is the Internet reaching maturity?
  • Time spent online per week by European consumers banking online
• Internet usage
  • "I am in a better financial position than most people my age"
  • "I am very worried about the state of my personal finances"
• Actionable recommendations
• Competition
  • Customers banking online with major Internet banks and banks providing Internet banking services
• Egg: case study
• Forecasts to 2007
• Money transfers
• Money transfer facilitators
• Conventional banking money transfer systems
• Emerging consumer money transfer instruments
• Online wallets: PayPal
  • ATM withdrawal
• Yahoo! PayDirect International

Chapter 3 Online Consumer Payments

• Overview
• Summary
• Introduction
• Consumer online behaviour
• Payment solutions
• Credit and debit cards
• Security initiatives
  • Visa
  • Mastercard
• Prepaid online payment methods
• P2P payment solutions
• eWallets
• mPayments

Chapter 4 EBPP Electronic Bill

• Presentment and Payment
• Summary
• Introduction
• EBPP electronic bill presentment and payment
• The biller-direct approach
  • The biller-direct process
  • The consolidator process
  • What does the future hold for EBPP?
• The market context
• Advantages arising from EBPP
  • Proportion of customers paying their bills online

Chapter 5 Prepaid Cards Analysis

• Summary
• Introduction
• Prepaid products
• Overview of prepaid cards
• The teen population
• Unbanked customers
• Customers who do not possess credit cards
• Customers with bad or no credit history
• Extra advantages from prepaid cards
• Types of prepaid cards
• ePurses
  • Why have some ePurses failed where others have succeeded?
  • Examples of ePurse schemes
  • Examining teen prepaid cards
• Smartcreds and Splash Plastic
• Gift cards
• Travel cards
• Virtual prepaid cards
• Conclusions

Chapter 6 Online Security: Combating Fraud

• Summary
• Introduction
• Card scheme security initiatives
• The UK: the largest eCommerce market in Europe
  • Growth of eCommerce
• Online card fraud
  • Card not present fraud
  • Fraud related costs
  • EMV standard
• Conclusions

Chapter 7 Appendix

• Definitions

List of Figures

• Figure 1.1: Number of people per bank branch in the big five European markets, 2002
• Figure 2.2: Positioning the Internet on the diffusion of innovation curve
• Figure 2.3: Potential of channels to deliver sales, service, advice and transactions
• Figure 2.4: Number of people per bank branch in European markets, 2002
• Figure 4.5: The biller-direct model requires customers to view and pay their bills directly through their service provider's website
• Figure 4.6: The 'consolidator' model relies on central aggregator to present bills and provide payment capabilities for customers through its website

List of Tables

• Table 2.1: European Internet banking customer numbers, 2000 2002
• Table 2.2: European Internet banking customers per capita, 2002
• Table 2.3: Number of branches in Europe, 2002e-2005f, by country
• Table 2.4: Number of people per bank branch in European markets, 2002
• Table 2.5: Penetration of Internet access devices in surveyed European markets, 2002
• Table 2.6: Internet access points in surveyed European markets, 2002
• Table 2.7: Time spent online per week by European consumers banking online
• Table 2.8: Time spent online per week by European consumers who do not bank online
• Table 2.9: Use of the Internet for financial services and leisure purposes by European consumers
• Table 2.10: European consumers who bank online who state that the Internet is their preferred channel over which to purchase specified product or service
• Table 2.11: The opinions on their financial position of European consumers who do bank online: 'I am in a better financial position than most people my age'
• Table 2.12: The opinions on their financial position of European consumers who do not bank online: 'I am in a better financial position than most people my age'
• Table 2.13: The opinions on the state of their personal finances of European consumers who do bank online: 'I am very worried about the state of my personal finances'
• Table 2.14: The opinions on the state of their personal finances of European consumers who do not bank online: 'I am very worried about the state of my personal financ es'
• Table 2.15: European consumers who do not bank online who state that the Internet is their preferred channel over which to purchase specified product or service
• Table 2.16: Customers banking online with major Internet banks and banks providing Internet banking services
• Table 2.17: Egg's customer numbers, December 1999 to December 2002, UK only
• Table 2.18: Targets and assumptions: La Carte Egg
• Table 2.19: European Internet banking customer forecasts, 2003f-2007f
• Table 2.20: European Internet banking technology spend, 2001-2005f
• Table 2.21: Examples of cash collection money transfer providers
• Table 2.22: Examples of providers of international drafts and money services, other than banks
• Table 2.23: Examples of providers of wire money transfer services, other than banks
• Table 2.24: Examples of international online account-based money transfer providers
• Table 3.25: Percentage of consumers that have accessed the Internet from specified locations during the last 12 months
• Table 3.26: Percentage of consumers engaging in specified activity online during the last 12 months
• Table 3.27: Percentage of consumers that have engaged in specified online activity during the last 12 months
• Table 3.28: Percentage of consumers stating that the Internet is their preferred channel for purchasing specified product or service
• Table 3.29: Percentage of consumers that made online purchases via specified means
• Table 4.30: Proportion of customers paying their bills online
• Table 5.31: Teen population in Europe, 2002
• Table 5.32: Examples of ePurse schemes in Europe and the United States
• Table 5.33: Examples of issuers of travel cards in the United States
• Table 6.34: Visa EU eCommerce sales volumes year-on-year growth, Q4 2001-Q4 2002 and Q1 2002 and Q1 2003
• Table 6.35: Percentage of consumers who have researched and ordered products and services online in surveyed European markets, 2002