The Future Customer-Centric Organization: Best practice and new strategies for improving customer service

“The customer is king” was a phrase first used in retail environments, but has become common parlance in most customer-facing organizations -including those that have not traditionally referred to their users as ' customers' , such as the public sector- thanks to the importance businesses now place on their customers. The Future Customer-Centric Organization: Best practice and new strategies for improving customer service is a new report published by Business Insights that examines the applications and services that have evolved to support organizations' customer service efforts. This report analyses the drivers behind the growing emphasis on customer service and the emergence of the customer-centric enterprise model. It also explores developments in contact center technology designed to assist customer service initiatives and opportunities for making outsourcing contact centers a success. Drive loyalty and revenue by understanding and fulfilling your customer' s needs more effectively by developing a more customer-centric organization with the help of this new report.