The Enterprise Communications Market Outlook: Key trends and market forecasts to 2012

Table of Contents

• Enterprise mobility: User adoption trends
• Enterprise mobility: The competitive landscape
• Enterprise mobility: Market size and forecast
• Voice/data convergence: User adoption trends
• Voice/data convergence: The competitive landscape
• Voice/data convergence: Market size and forecast
• Unified communications: Market analysis & recommendations

• Summary

• Market context
• Technology overview
• Fixed mobile convergence
• Mobile enterprise applications
• End-user requirements
• Security

• Drivers and inhibitors
• Drivers for mobility solutions uptake
• Inhibitors to mobility solutions uptake

• Mobility investment trends
• Future plans for investment in mobility solutions
• Future investment plans by geography
• Future investment plans by vertical
• Future investment plans by company size

• Enterprise mobility purchasing patterns
• Channel preference by company size
• Preference for outsourcing
• Purchasing decision-maker
• Conclusions

• Summary
• Competitive landscape
• Vendor share of mind

• Market leader analysis
• Technology
• User Sentiment
• Market impact
• Conclusions

• Summary

• Market opportunity
• By geography
• By technology
• By vertical
• By enterprise size
• Conclusions

• Summary
• Market overview

• Market drivers and inhibitors
• Drivers
• Inhibitors

• Voice/data convergence penetration and investment
• By technology
• By geography
• By vertical
• By enterprise size
• Voice/data convergence outsourcing
• Conclusions

• Summary

• Competitive landscape
• Vendor share of mind
  • By region
• Market leader analysis
• Technology
• User sentiment
• Market impact
• Conclusions

• Summary
• Definition of technologies
• Market opportunity
• Market sizing
• By technology
  • Greenfield investments
• By geography
• By vertical
• By enterprise size
• Conclusions

• Summary
• Definition of technologies
• Market overview
• Technology evolution
  • Advanced features
  • Contact centers
  • Customer impact
• Drivers and inhibitors
• Drivers
• Inhibitors

• Competitive landscape
• Vendor share of mind
  • Instant messaging share of mind
• Market strategy
• Recommendations

• APPENDIX
• Definitions
• Index

• Figure 1.1: Cellular technology evolution
• Figure 1.2: Key benefits of mobility technology
• Figure 1.3: Key benefits of mobility technology
• Figure 1.4: Enterprises' largest IT projects by technology
• Figure 1.5: Greenfield investments in mobile technology, 2008
• Figure 1.6: Future plans for investment in mobility solutions
• Figure 1.7: Mobile technology penetration by geography
• Figure 1.8: Future investment plans for mobile solutions by geography
• Figure 1.9: Mobile technology penetration by vertical
• Figure 1.10: Future investment plans for mobility solutions by company size
• Figure 1.11: Enterprise mobility purchasing patterns by channel
• Figure 1.12: Enterprise mobility purchasing patterns by geography
• Figure 1.13: Enterprise mobility outsourcing plans by geography
• Figure 1.14: Enterprise mobility purchasing decision
• Figure 2.15: Overview of enterprise mobility vendor technologies
• Figure 2.16: Enterprise mobility vendor share of mind
• Figure 2.17: Market leader analysis: Technology
• Figure 2.18: Market leader analysis: User sentiment
• Figure 2.19: Market leader analysis: Impact
• Figure 3.20: Enterprise expenditure on mobility solutions, by geography ($m)
• Figure 3.21: Enterprise expenditure on mobility solutions, by technology ($m)
• Figure 3.22: Mobility solutions penetration
• Figure 3.23: Enterprise investment in mobility solutions, by vertical ($m)
• Figure 3.24: Enterprise investment plans in mobility solutions, by vertical
• Figure 3.25: Mobility solutions penetration by enterprise size
• Figure 3.26: Expenditure on mobility solutions by enterprise size ($m)
• Figure 4.27: Voice/data convergence penetration, 2007
• Figure 4.28: Enterprise investment plans for voice/data convergence over the next two years, by technology
• Figure 4.29: Enterprise investment plans for voice/data convergence over the next two years, by technology
• Figure 4.30: Enterprise investment plans for voice/data convergence solutions, by region
• Figure 4.31: Enterprise investment plans for voice/data convergence solutions, by vertical
• Figure 4.32: Investment plans for voice/data convergence solutions, by enterprise size
• Figure 4.33: Enterprise purchasing preferences for voice/data convergence solutions
• Figure 4.34: Enterprise purchasing preferences for voice/data convergence solutions, by region
• Figure 4.35: Enterprise plans for outsourcing voice/data convergence, by region
• Figure 5.36: Voice/data convergence vendor share of mind
• Figure 5.37: Voice/data convergence vendor share of mind, by region
• Figure 5.38: Market leader analysis: Technology
• Figure 5.39: Market leader analysis: End-user sentiment
• Figure 5.40: Market leader analysis: Market impact
• Figure 6.41: Global market sizing for voice/data convergence solutions, by technology ($m)
• Figure 6.42: Plans for Greenfield investments in voice/data convergence
• Figure 6.43: Enterprise expenditure on voice/data convergence, by geography ($m)
• Figure 6.44: Enterprise technology priorities
• Figure 6.45: Greenfield investment plans by vertical industry
• Figure 6.46: Greenfield investment plans by enterprise size
• Figure 7.47: Unified Communications technology evolution
• Figure 7.48: Enterprise deployment of IP Telephony
• Figure 7.49: Perceived drivers of Unified Communications
• Figure 7.50: Perceived inhibitors of Unified Communications
• Figure 7.51: Unified Communications: Vendor share of mind
• Figure 7.52: Enterprise Instant messaging: Vendor share of mind
• Figure 7.53: Enterprise UC purchasing preferences
• Figure 7.54: Key decision makers for purchasing enterprise UC

• Table 1.1: Which technology area accounted for your single biggest IT project in 2007?
• Table 1.2: Which of the following mobility solutions do you currently have or use? Which would you prioritise for investment in the next 6 months?
• Table 1.3: Future plans for investment in mobility solutions
• Table 1.4: Mobile technology penetration by geography
• Table 1.5: Future investment plans for mobile solutions by geography
• Table 1.6: Future investment plans for mobility solutions by vertical
• Table 1.7: Future investment plans for mobility solutions by company size
• Table 1.8: What is your preferred approach to buying mobility technologies?
• Table 1.9: Enterprise mobility outsourcing plans by geography
• Table 2.10: Please pick two firms which you believe to be ‘leaders' in enterprise mobility
• Table 3.11: Enterprise expenditure on mobility solutions, by geography ($m)
• Table 3.12: Enterprise expenditure on mobility solutions, by technology ($m)
• Table 3.13: Greenfield investments in mobility solutions, 6 months
• Table 3.14: Greenfield investments in mobility solutions, 6-24 months
• Table 3.15: Mobility expenditure by vertical and region 2008 ($m)
• Table 3.16: Expenditure on mobility solutions, by enterprise size ($m)
• Table 4.17: Ranking of objectives of convergent communications strategy
• Table 4.18: Inhibitors to convergent communications strategy
• Table 4.19: Enterprise investment plans for voice/data convergence
• Table 5.20: Voice/data convergence vendor share of mind
• Table 6.21: Penetration and investment plans for enterprise voice/data convergence solutions
• Table 6.22: Enterprise expenditure on voice/data convergence solutions, 2007-2012 ($m)
• Table 6.23: Enterprise expenditure on voice/data convergence, by geography ($m)
• Table 6.24: Voice/data convergence expenditure by vertical and region 2008 ($m)