Report: Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities TOC

Figure 1.1: Voice/data convergence has allowed UC to emerge
Figure 1.2: Growth of IP transformation value over time
Figure 1.3: IT budgets are sensitive to macroeconomic conditions but opportunities remain
Figure 1.4: IMF forecasts slight global economic recovery in 2010
Figure 1.5: Key technologies for flexible working
Figure 2.6: Deploying converged communications as a managed service
Figure 2.7: Productivity and customer satisfaction are key priorities
Figure 3.8: Unified communications market opportunity by technology, 2008-2013 ($m)
Figure 3.9: Greenfield investments in converged communications, by technology
Figure 5.10: Enterprise spending on mobile
Figure 5.11: Converged communications application evolution
Figure 7.12: Video conferencing value stack
Figure 7.13: The global video conferencing market (000s), 2008-2013
Figure 7.14: Global video contact center agent positions (000s), 2008 - 2013
Figure 7.15: Adopters of video contact centers, by vertical
Figure 7.16: Adopters of video conference technologies, by vertical

Table 3.1: Unified communications market opportunity by technology, 2008-2013 ($m)
Table 7.2: The global video conferencing market (000s), 2008-2013
Table 7.3: Global video contact center agent positions (000s), 2008 - 2013

Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities