Abstract
Hosted Telephony or IP Centrex was considered the next wave of leading edge
communications services, earlier in the millennium, which never materialised
in the MLE market in Australia. However, in recent times, Australian carriers
and service providers have responded to prevailing market conditions, by
offering Hosted Telephony/Unified Communication services, which encompasses
feature-rich overlay. Cloud Computing has evolved from Mainframe Computing to
also resurfaced as the leading edge alternative to current distributed and
fragmented computing model.
As Australian businesses look to take full advantage of the Unified
Communications (UC) and computing platform, the reduction of costs, increase
in workforce productivity and business process improvements will be among the
priorities for decision makers in 2009.
This Telsyte report looks at the re-emergence of the Cloud-based computing and
communication services for the mid and large enterprise market:
- The uptake, drivers and inhibitors to the uptake of Cloud Computing and
Softwareas- a-Service;
- The issues to consider for MLE decision makers about the adoption of Cloud
Computing and SaaS;
- The uptake, drivers and inhibitors to the uptake of Hosted Telephony and
UC;
- A typical profile of MLE businesses with a likelihood of Hosted
Communications adoption;
- Current Hosted Telephony and UC offerings from equipment vendors,
Australian carriers and service providers;
- The future of Hosted Communication services in the Australian MLE market;
and
- Conclusion and Recommendations.
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