Cloud Computing & Communication Services for the Australian Mid and Large Enterprise Market

Table of Contents

1. EXECUTIVE SUMMARY

2. INTRODUCTION

• 2.1 Methodology
• 2.2 Definitions

3. CLOUD COMPUTING

• 3.1 Cloud Computing Overview
• 3.2 Drivers for Cloud Computing
• 3.3 Inhibitors to Cloud Computing
• 3.4 Issues to Consider for Cloud Computing Adoption

4. HOSTED TELEPHONY SERVICES

• 4.1 What is Hosted Telephony?
• 4.2 Benefits of Hosted Telephony
  • 4.2.1 Application Integration
  • 4.2.2 Manageability and Ease of Administration
  • 4.2.3 Avoid System Integration & Infrastructure Management
  • 4.2.4 End-User Mobility
• 4.3 Drawbacks of Hosted Telephony
• 4.4 Hosted Telephony Service Adoption in Australia
• 4.5 MLE Hosted Telephony Customer Profile

5. HOSTED UNIFIED COMMUNICATIONS

• 5.1 Hosted UC Adoption Intentions in Australia
• 5.2 Drivers for Hosted UC Adoption
• 5.3 Inhibitors to Hosted UC Adoption
• 5.4 Hosted Telephony and UC Offerings for the Australian MLE Market
  • 5.4.1 Vendor Offerings to Service Providers
  • 5.4.2 Telstra IP Telephony (TIPT)
  • 5.4.3 Optus IP Centrex
  • 5.4.4 Integ iTaaS
  • 5.4.5 Other Hosted Telephony/UC Offerings in Australia
• 5.5 Key to Success for Carriers/Service Providers

6. CONCLUSION AND RECOMMENDATIONS

• 6.1 Recommendations for MLE Decision Makers
• 6.2 Recommendations for Carriers/Service Providers

7. RELATED RESEARCH

Figure

• Figure 1 - Cloud Computing Architecture
• Figure 2 - Australian MLE Cloud Computing and SaaS Adoption
• Figure 3 - Key Drivers for Cloud Computer for Australian MLE
• Figure 4 - Key Inhibitors to Cloud Computer for Australian MLE
• Figure 5 - Hosted Telephony Architecture
• Figure 6 - Australian MLE Hosted Telephony Service Adoption Intentions
• Figure 7 - Australian MLE Hosted UC Adoption Intentions
• Figure 8 - Preference of UC Components to be Delivered Hosted Service
• Figure 9 - Preferred Hosted UC Service Provider
• Figure 10 - Key Drivers of Hosted UC for Australian MLE
• Figure 11 - Key Drivers of On-Premise UC Adoption
• Figure 12 - Cisco Hosted UC Solution for Carrier/Service Provider
• Figure 13 - Nortel Hosted UC (Microsoft + IBM)
• Figure 14 - Integ iTaas
• Figure 15 - Factors Contributing to the Success of Hosted Communication Services
• Tables

Table

• Table 1 - Perceived Value of Hosted Telephony Service
• Table 2 - MLE Hosted Telephony Customer Profile
• Table 3 - Perceived Value of Hosted UC