Brazil Executive Call Center Report 2007: An emerging Sourcing Giant

Table of Contents

• I. Introduction
• II. Executive Summary
• III. Economic Environment
• IV. Market Dynamics
• V. Analysis of Cities
• VI. Strategic Challenges
• VII. Conclusions

List of Figures

• Figure 1. Projected 2007 Agent Growth By City
• Figure 2. Percentage Share of Agents 2007
• Figure 2A - 2B. Brazil Vendor Market Share
• Figure 3. Cultural Domain Acuity Model™
• Figure 4. Teledensity (% Share of Population)

List of Tables

• Table 1. Brazil Performance Indicator
• Table 2. Brazil Leading Service Provider Vendors 2006
• Table 3. Brazil City Assessment index
• Table 4. Brazil City Costs Comparison
• Table 5. Nearshore & Offshore Comparative Evaluation Index
• Table 6. Seats Agents & Personnel Growth