Service Fulfilment Market review

Abstract

Service fulfilment continues to change as service providers shift their emphasis from basic support systems to more modern platforms that support new residential broadband and mobile services. Order management, inventory management and activation will have double-digit revenue growth while that of engineering tools will be flat. Overall, service fulfilment will grow with a CAGR of 10% from USD2.03 billion in 2007 to USD3.33 billion in 2012.

The service fulfilment market is fragmented but consolidation that started in 2005 and 2006 is accelerating. The market leaders, Telcordia, Amdocs, Oracle and NetCracker, all grew stronger. Hewlett-Packard joined the ranks of the leading service fulfilment vendors on the strength of IP-based activation delivered by a global services organisation.

This report provides a detailed five-year forecast for service fulfilment and its four sub-segments: order management, inventory management, activation and engineering tools. The forecast is broken out by region and service types, providing forecasts for 41 different segment views. The report includes market shares of the leading suppliers overall and in each of the four sub-segments. The report provides definitions for service fulfilment overall and for each of the sub-segments. It includes analysis of the market drivers and inhibitors for growth in all segments.

• the most important drivers for service provider spending in service fulfilment
• the new opportunities and limits for service fulfilment in high-growth, emerging markets
• what leads service providers to develop internally rather than to use commercial software
• why mobile networks are supplanting residential broadband as the most important area for service fulfilment
• where automation is crucial and where service providers delay automation
• where there are significant shifts in spending patterns
• why service providers spend so much on professional services related to fulfilment
• why and where mobile service providers are putting more emphasis on fulfilment
• why ROI is rarely a convincing argument for service provider spending
• why systems consolidation is taking a back seat to immediate needs for most service providers
• why service providers move slowly on fulfilment conversion despite excellent ROI.

The report includes a table comparing more than 60 service fulfilment suppliers. The market share ofleading suppliers is provided for the overall service fulfilment market as well as for each of the four sub-segments. The market share sections include explanations of the six leading suppliers in each area.

Overall, this 59-page report is an excellent source of market intelligence for CSPs, network equipment and software suppliers, systems integrators, venture capitalists and financial analysts.

Accenture, Actix, Aircom, Amdocs, AT&T, AT&T Wireless, Axiom Systems, Baharti, BT, CA, Cesky Telecom, China Mobile, ComArch, Comptel, ConceptWave, Cox, Cramer, CSG, Deutsche Telekom, Ericsson, France Telecom, GE Smallworld, Granite, Hawaii Telecom, HP, IBM, Integraph, JacobsRimell, MetaSolv, MTS, NetCracker, Netsure, Oracle, Orange, Siebel, Sigma Systems, Sprint Nextel, Subex, Synchronoss, Syndesis, Swisscom, Telcordia, Telefonica, Telmex, TELLUS, T-Mobile, Telstra, Telution, Vero Systems, Visionael and Vodafone.