Abstract
Improving the Quality Function: Driving Organizational Impact & Efficiency
uncovers best practices in optimizing the quality organization. The study
includes many graphics and metrics useful in discovering how top companies
evaluate risk, organizational impact, value and performance of the quality
function. Included in this research are: the rated effectiveness of different
organizational models, ratio of quality to company FTEs, and the percent of
annual site and vendor audits.
Most organizations face the challenge of successfully configuring their
Quality organizations to deliver optimal performance, impact and efficiency in
today' s market. Increasing regulations and pressure for organizational cost
reduction further compound this issue. Companies across various industries can
use information uncovered in this study to benchmark and improve their
performance in critical quality areas such as:
- Organizational Size and Management Structure- assesses size, structure,
scope of service and roles & responsibilities of the Quality organization.
Metrics covered include: organizational effectiveness ratings, corporate and
non-corporate quality budgets, staffing levels (aggregate as well as segmented
by manufacturing sites and total products).
- Risk Measurement and Management- addresses topics such as Quality audits
and self-assessments as well as critical-to-quality factors unearthed through
analyzing voice of the customer. This section includes executive insights on
effectively developing and managing a formalized risk management process.
Metrics include: combinations of regulatory/certification audits with quality
audits, frequency of site and vendor audits and product recall/failure rates.
- Organizational Impact, Value and Performance- assesses financial impact of
the Quality organization as well as performance management, measurement and
value communication. Metrics include: percent of companies utilizing various
quality tools and methods, quality cost savings and value communication tactic
effectiveness ratings
- Lessons Learned- highlights the key challenges and insights uncovered by
executives at benchmarked quality organizations.
This 87-slide presentation is based on in-depth cross-industry surveys and
interviews with executives at the world' s leading companies, with special
segment analysis for the Food & Beverage industry. This research was conducted
through our Global Benchmarking Council' s Quality & Performance Forum.
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