Abstract
Records and Information Management (RIM) leaders today face multiple
challenges, both in adopting new technologies and extending their services to
encompass electronic records formats. To evaluate their progress in meeting
these challenges, RIM executives need to understand whether their
organizations are keeping pace with those at similar companies.
This new report will provide RIM leaders with key, multi-industry operational metrics for:
- Organizational Structure and Service Delivery
- RIM Activities Scope
- Staffing Levels
- Program Expenditures and Associated Allocations
- Process Productivity (e.g., volumes per FTE)
- Unit Costs (e.g., cost per record, cost per record series, cost per
employee, cost per FTE, and many others)
- Relationships with Information Technology
- Policies and Processes for Electronic Records
- Adoption of New Technologies
- Best Practices of Leading RIM Programs
Key metrics include:
- Average number of and primary records management activities
- FTE hours allocated by process
- Average total RIM cost for most recently completed budget year
- Average spending per records series in the retention schedule
- Cost allocation by budget category (e.g. labor)
- Level of RIM spending per company employee
- Average number of RIM FTEs
- Average allocation of hours by RIM process (e.g. administration of
inactive records)
- Percentage of benchmark participants managing email as record
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