Next-generation HR Shared Services

“The next evolution is the tracking and redirecting of people through self service channels” Steve Joyce, HR practice leader,The Hackett Group.

Next-generation HR Shared Services reveals the key to developing the full potential of HR shared services in the context of the changing role of HR and the drive for greater corporate effectiveness. Whether you are planning to introduce shared services, or extend the scope and range of your current HR shared services operations, this Report provides you with the practical advice and useful tips to make a success of your initiative.

Discover how high-achieving HR shared services are successful not just in terms of cost savings and service improvement but also in making better use of HR resources to improve business performance. The Report distils the valuable lessons HR shared services practitioners have learnt.

• Find out how leading companies including Eastern Health Services, Keybank, Procter & Gamble, Scotiabank, Surrey County Council, Statoil and Sun Microsystems achieve superior results.
• Benefit from expert advice on planning and implementation from experts at Atos Origin, Deloitte, the Hackett Group, In Partnership UK, Metavec, PricewaterhouseCoopers and Watson Wyatt Worldwide
• Adapt smart practices identified in Next-generation HR Shared Services to develop and constantly improve the value of HR shared services.

Next-generation HR Shared Services provides answers to many of the most frequently posed questions about shared services:

• What are the respective merits and benefits of outsourcing and shared services?
• How big a change management task can you expect in introducing shared services?
• How do you win over key stakeholders in a shared services initiative?
• What should be transferred to shared services and what criteria influence the decision?
• What are the best ways of developing a customerservice culture?
• Is it best for shared services be operated on a commercial or overhead basis?
• How do you overcome resistance from business and HR to the introduction of shared services?
• In what ways can information and communications technologies improve the effectiveness of shared services?
• How do you keep senior management engaged?
• Should you recruit new blood or draw on the skills of existing HR staff?
• How do you decided whether shared service centres should be local, regional or global?
• Are lower costs or higher service the real litmus tests of success?
• How can you keep evolving the shared services model once it is up and running?
• How can we plan for the next phase in the development of HR shared services?