In-Depth Analysis: IT Use Influences Managed Services Adoption

Table of Contents

• Firms' IT Use Indicates Propensity to Use Managed Services
• Firms Keep Business Functions DIY
• DIYers Potential MNS Adoption Depends On IT Use
• MNS Adopters' Use Depends On Firm' s IT Deployment
  • Complexity and Convergence Will Drive Future Adoption for MNS Users
• Provider Effectiveness-Good But Not Great
• DIYers Will Be Tough to Convert To MNS
• Methodology
• Related In-Stat Reports
• Appendix
  • Definition of Managed Network Services
  • Knowledge of Respondents' Organization' s Use of Managed Services
• Offices
• Summary

List of Tables

• Table 1. IT Leaders-Provider Effectiveness-US Business, 9/06
• Table 2. IT Followers-Provider Effectiveness-US Business, 9/06
• Table 3. IT Laggards-Provider Effectiveness-US Business, 9/06

List of Figures

• Figure 1. As Size of Firm Increases, So Does Propensity to be an IT Leader-US Business, 9/06
• Figure 2. IT Leaders Most Likely to Keep Functions In-House-US Business, 9/06
• Figure 3. IT Leaders Least Likely to Currently Out-task Most Functions-US Business, 9/06
• Figure 4. DIYers Adoption of MNS in Future Would Be For Differing Reasons-US Business,9/06
• Figure 5. Even IT Leaders More Likely to Buy in Future-US Business, 9/06
• Figure 6. MNS Adoption More "Likely" for All DIYer IT-Use Categories-US Business, 9/06
• Figure 7. Multiple Reasons for MNS Users to Adopt-US Business, 9/06
• Figure 8. Complexity and Convergence Will Drive Adoption for MNS Users-US Business, 9/06
• Figure 9. MNS Adopters Likely to Buy More MNS in Future-US Business, 9/06
• Figure 10. Knowledge of Organization' s Use of Managed Network Services-US Business, 9/06