Abstract
The promise of video conferencing to become a part of everyday communications
in the business environment is at hand. Technological improvements in the
capability, as well as strong efforts from major companies like Cisco,
Microsoft, and IBM to promote media-rich productivity tools, are boosting the
prospects for video conferencing. Businesses are also being led to
telepresence as the Holy Grail at the end of the trail of video conferencing
options by leading companies such as Cisco, HP, Polycom, LifeSize, and
TANDBERG, among others.
This end-user and decision-maker analysis explores how video conferencing is
currently used, the drivers of adoption and use, as well as challenges facing
decision-makers. Current and planned capabilities, specific facilities and
environments where video conferencing is used, as well as corporate policies,
and satisfaction levels are explored. The analysis also includes the opinions
of former video conferencing users, those who choose not to use available
video conferencing capabilities, and those planning to adopt video
conferencing capabilities.
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