Hosted IP Centrex: A Fragmented and Growing Market

The Hosted IP Centrex market continues to show steady growth in the US and worldwide markets. This report provides forecasts for seats in service and revenues for Hosted IP Centrex in the US and worldwide through 2012. The impact of this growth on the TDM Centrex market in the US is also explored and a forecast through 2012 is provided.

Customer expectations and requirements vary widely when considering Hosted IP Centrex solutions, and meeting these needs requires varying levels of expertise on the part of the service providers.

In the US, service providers are staking out their niches from very simple deployments offering customers long distance savings and a variety of feature functions, to very complex deployments managed by service providers as part of comprehensive voice and data integrated offerings. Most are finding that it is difficult to do both effectively and profitably.

This report utilized end user, as well as large sample, primary research to explore the drivers of adoption for hosted IP Centrex solutions and details how service providers are evolving strategies to meet these needs.