OSS SYSTEMS FOR TRIPLE PLAY SERVICES - An Analysis Of The Next Generation OSS Plans Of Large U.S. Wireline Carriers

Executive Summary

Introduction

I. NGN Plans of Large U.S. Wireline Carriers

• 1. THE HISTORY OF TELECOM REVOLUTIONS
  • A) BTS 21 CN PLAN
  • B) SPRINT ION
  • C) U.S. CARRIERS APPROACH TO REVOLUTION VS. EVOLUTION
• 2. THE LIMITATIONS OF IP MPLS FOR LARGE CARRIERS
  • A) IP VERSION COMPATIBILITY
  • B) MANAGEMENT COSTS
  • C) THE COST OF PUTTING ATM OVER MPLS
  • D) ENTERPRISE CUSTOMERS ISSUES WITH IP QOS
• 3. LARGE U.S. WIRELINE CARRIERS AND THE CORPORATE DATA SERVICE MARKET
  • A) THE ROLE OF FRAME RELAY AND ATM
  • B) IXC VS. RBOC APPROACH
• 4. U.S. WIRELINE ECONOMIC TROUBLES SLOW IP MPLS MIGRATION
  • A) IMPACT OF TELECOM RECESSION ON U.S. WIRELINE CARRIERS
  • B) HISTORY OF MPLS MIGRATION AND EQUIPMENT PURCHASES
• 5. ANALYSIS OF IP MPLS ADOPTION
  • A) MPLS GROWTH FORECAST
• 6. NETWORK EQUIPMENT VENDOR OSS FOR MPLS
  • A) CISCO INTERNET SOLUTION
  • B) ALCATELS TURNKEY IP/MPLS SOLUTION

II. OSS BUILD STRATEGY

• 1. COTS VS. IN-HOUSE BUILD
• 2. EVOLUTION VS. REVOLUTION: FINAL ANALYSIS

III. AT&T NEXT GENERATION NETWORK PROFILE

• 1. COMPANY PROFILE
  • A) CISCO INTERNET SOLUTION
• 2. SYSTEMS AND SUPPLIERS UTILIZED
  • A) SUPPLIER AND PRODUCT DESCRIPTION
  • B) NETWORK ARCHITECTURE
  • C) COMPARISON TO PREVIOUS METHOD
  • D) ANTICIPATED BENEFITS/PAYBACK PERIOD
• 3. MAJOR IMPLEMENTATION PROBLEMS ENCOUNTERED
• 4. BENEFITS ACHIEVED
  • A) ANTICIPATION VS. ACTUAL
  • B) FUTURE ANTICIPATION

IV. VERIZON NEXT GENERATION NETWORK PROFILE

• 1. COMPANY PROFILE
  • A) COMPANY DESCRIPTION AND SITUATION
• 2. SYSTEMS AND SUPPLIERS UTILIZED
  • A) SUPPLIER AND PRODUCT DESCRIPTION
  • B) NETWORK ARCHITECTURE
  • C) COMPARISON TO PREVIOUS METHOD
• 3. MAJOR IMPLEMENTATION PROBLEMS ENCOUNTERED
• 4. BENEFITS ACHIEVED
  • A) ANTICIPATION VS. ACTUAL
  • B) FUTURE ANTICIPATION

V. AT&T

• 1. OVERVIEW OF COMPANY
• 2. COMPETITIVE CLIMATE
• 3. OVERVIEW OF NEW SERVICES INTRODUCTION OVER IP NW & IP MPLS
  • A) IP MPLS INFRASTRUCTURE
  • B) THE CALLVANTAGE AND VOICE DNA PLATFORMS
• 4. CONCEPT, ARCHITECTURE & REQUIREMENTS FOR NG OSS FOR IP NW
  • A) THE CONCEPT OF ONE AND TARGET ARCHITECTURE
    • 1) ZERO TOUCH
    • 2) E-ENABLEMENT
    • 3) OPEN STANDARDS
• 5. OSS FUNCTION OVERVIEW OF NEXT GENERATION OSS FOR IP NW
  • A) ORDERING PLATFORM
  • B) FAULT MANAGEMENT
  • C) CONFIGURATION MANAGEMENT
  • D) SERVICE PROVISIONING
  • E) NETWORK PROVISIONING
  • F) PERFORMANCE MANAGEMENT AND INCIDENT MANAGEMENT
    • 1) PERFORMANCE SURVEILLANCE
    • 2) INCIDENT MANAGEMENT
    • 3) TRAFFIC MANAGEMENT

VI. BELLSOUTH

• 1. OVERVIEW OF COMPANY
• 2. COMPETITIVE CLIMATE
• 3. OVERVIEW OF NEW SERVICES INTRODUCTION OVER IP NW & IP MPLS
  • A) TECHNOLOGY & VENDOR SELECTIONS
  • B) BUSINESS CONSIDERATIONS
    • 1) CAPITAL REQUIREMENTS
    • 2) LEGACY ALBATROSS
    • 3) SLOW CUSTOMER ADOPTION OF NEW SERVICES
    • 4) LITTLE SHORT TERM FINANCIAL ADVBANTAGES TO DEPLOYING VOIP
    • 5) THE TRANSITION FROM NETWORK TO SERVICE PROVIDER WONT BE EASY
• 4. OSS FUNCTION OVERVIEW OF NEXT GENERATION OSS FOR IP NW
  • A) DEALING WITH ITS VERTICAL STACK OSS ? FEDERATED NETWORK INVENTORY
  • B) TELCORDIAS NEXT GENERATION FULFILLMENT ARCHITETURE
• 5. COST SAVING DRIVER
• 6. COTS VS. IN-HOUSE BUILD

VII. SBC CORPORATION

• 1. OVERVIEW OF COMPANY
• 2. COMPETITIVE CLIMATE
• 3. OVERVIEW OF NEW SERVICES INTRODUCTION OVER IP NW & IP MPLS
• 4. CONCEPT, ARCHITECTURE & REQUIREMENTS FOR NG OSS FOR IP NW
  • A) COTS VS. VENDORS AT SBC
  • B) SERVICE ASSURANCE & TRAFFIC MANAGEMENT
  • C) PROVISIONING
  • D) NETWORK INVENTORY
• 5. SWITCHESDETAILS OF NEXT GEN OSS
  • A) OVERALL OBJECTIVES AND GOALS

VIII. SPRINT

• 1. COTS VS. IN-HOUSE BUILD

IX. VERIZON

• 1. OVERVIEW OF COMPANY
• 2. COMPETITIVE CLIMATE
• 3. OVERVIEW OF NEW SERVICES INTRODUCTION OVER IP NW & IP MPLS
• 4. BUILD: NEXT GEN OSS VS. MIXED NEXT GEN OSS & EXISTING OSS
• 5. DETAILS OF NEXT GEN OSS

X. NEXT GENERATION OSS READINESS AT LARGE U.S. WIRELINE CARRIERS

• 1. OSS IMPORTANCE TO TRIPLE PLAY ROLL-OUT
  • A) NEED FOR A BETTER-THAN-CABLE USER EXPERIENCE
• 2. CHALLENGES CARRIERS FACE
  • A) QUALITY OF SERVICE AND TROUBLE MANAGEMENT
  • B) INTERCONNECT ASSURANCE & LOCAL NUMBER PORTABILITY
  • C) SERVICE ACTIVATION
  • D) PROVISIONING/SERVICE ASSURANCE HANDSHAKE
  • E) VIDEO SETTOP MINITORING
  • F) NETWORK INVENTORY AND PROVISIONING
  • G) CUSTOMER SELF-PROVISIONING
  • H) INCOMPATABILITY OF SYSTEMS ? OSS INTEGRATION
  • I) TEST ENVIRONMENT FOR OSS
  • J) MULTI-VENDOR & MULTI-LAYER NETWORK MANAGEMENT
  • K) IP-MPLS RESEARCH & DEVELOPMENT MODE
  • L) PROJECT MANAGEMENT
    • 1) PLANNING
    • 2) USER INVOLVEMENT
    • 3) TRIPLE PLAY EXPERIENCE OF DEVELOPMENT TEAM
    • 4) CARRIER TO VENDOR COMMUNICATION
    • 5) AGGRESSIVE DEVELOPMENT SCHEDULE

XI. NG OSS BUY VS. BUILD ANALYSIS

• 1. FACTORS IN THE BUY VS. BUILD STRATEGY
  • A) IT CONTROL IN BUSINESS UNITS
  • B) IT WEDDED TO LEGACY INFRASTRUCTURE
  • C) BIG INTEGRATION PROBLEMS/POOR SOA
  • D) IT LACKS EXPERIENCE WITH IP NEXT GENERATION SYSTEMS
  • E) COMPANY IS FINANCIALLY STRONGIT ORGANIZATION IS SMALL
  • F) CARRIERS CIO LACKS POWER
  • G) COMPLEX NG NETWORK ROLLOUT
  • H) SUCCESS MANAGING COTS
  • I) COMFORTABLE WITH OUTSOURCING

• 2. BUILD VS. BUY SCORESHEET
  • This section features a scorecard and accompanying excel spreadsheet showing how large U.S. carriers have made their OSS/BSS buy vs. build decision. Readers can modify the excel sheet to change the factor weights and scores. The analysis shows why some carriers have chosen to adopt a mostly-in-house build strategy for NG OSS while others are committed to COTS
• 3. EVALUATING COTS AND KEEPING CARRIERS HAPPY
  • A) HOW AT&T EVALUATES COTS SOLUTIONS

XII. VENDOR PROFILES

• 1. AGILENT TECHNOLOGIES
• 2. ALACATEL
• 3. AMDOCS
• 4. MICROMUSE
• 5. MICROSOFT
• 6. SASKTEL INTERNATIONAL
• 7. SYNDESIS
• 8. TELCORDIA
• 9. UBIQUITY