Introduction
The Canadian retail banking industry presents an interesting dichotomy.
Retail banks are facing fierce competitive pressures due to market concentration
and government restrictions, while credit unions and caisses populaires are
rapidly growing due to diversification. This brief explores the trends and
drivers on the retail banking industry, and its effects on IT spend.
Scope of this report
- Covers the Canadian retail banking industry and includes retail banks,
credit unions, and caisses populaires
- Identifies business and technology trends and drivers
- Forecasts investment in IT up to 2006
Research and analysis highlights
As advanced users of information technology (IT), the Canadian retail banking
industry will increase its investment on IT at an annual rate of 4.4% and reach
a level of US$4.0 billion by 2006.
IT investment will focus on operational efficiency such as straight-through
processing (STP) in the branch and in payment processing, as well as consumer
facing technologies such as CRM and channel management & integration.
Key reasons to read this report
- Identify and evaluate trends and drivers that will impact your business
performance
- Assess your product portfolio and market entry strategies against the
needs of the Canadian retail banking industry
- Target business resources more effectively by understanding where your
company can leverage growth opportunities
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