Business Trends: Manufacturing Technology - Understanding your customer (Customer Focus)

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
  • METHODOLOGY
• ANALYSIS
  • Operational outsourcing is increasing at a steady rate as manufacturers look to specialize
    • Manufacturing outsourcing is still a growing market but the cost of logistics is rising
    • Product design is helping manufacturers bring better, safer products to market faster
    • Logistics has been the traditional area of operational outsourcing and remains a key industry
  • Horizontal BPO continues to grow, driven by customer interaction outsourcing
    • Human resource management is a low priority for manufacturers looking to outsource
    • Finance and accounting is experiencing slow growth as manufacturers continue to rely on ERP systems
    • Customer support is currently a 'boom' area for manufacturers after competitive differentiation
• APPENDIX
  • Definitions
  • Extended methodology
  • Further reading
  • Ask the analyst
  • List of Tables
    • Table 1: Manufacturing outsourcing intentions for the following 12 months
    • Table 2: Product design outsourcing intentions for the following 12 months
    • Table 3: Logistics outsourcing intentions for the following 12 months
    • Table 4: Human resource management outsourcing intentions for the following 12 months
    • Table 5: Accounting and finance outsourcing intentions for the following 12 months
    • Table 6: Customer support outsourcing intentions for the following 12 months
  • List of Figures
    • Figure 1: Manufacturing outsourcing intentions for the following 12 months
    • Figure 2: Product design outsourcing intentions for the following 12 months
    • Figure 3: Logistics outsourcing intentions for the following 12 months
    • Figure 4: Human resource management outsourcing intentions for the following 12 months
    • Figure 5: Accounting and finance outsourcing intentions for the following 12 months
    • Figure 6: Customer support outsourcing intentions for the following 12 months