Outsourcing Technology for Manufacturers (Technology Focus)

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
  • METHODOLOGY
• ANALYSIS
  • PLM supports manufacturers who wish to utilizeoperational outsourcing
    • Collaboration on design is a key feature of PLM
      • Support for the input of contract manufacturers helpsmaximize the outsourcing agreement
      • PLM helps to integrate the output from outsource designpartners
    • Security remains a key issue, but PLM can handle it well
      • Manufacturers can allow outsourcers access to internalsystems
      • An external platform provides additional security formanufacturers
    • PLM helps manufacturers assess the impact of anoutsourcing-related problem
    • Metadata can automatically be associated with a specificproduct
  • Manufacturers seek to derive value from progressive BPOstrategies
    • BPO contracts can take various forms, but normally breakdown into two categories
    • Manufacturers have the opportunity to outsource a numberof different business functions
      • Finance and accounting helps manufacturers comply withregulation and focus on their core competency
      • Human resource management is one of the more popularfunctions to be outsourced
      • Manufacturers can improve their customer relationshipmanagements by outsourcing its processes
      • Supply chain management outsourcing is a small segmentof the market, but growing quickly
    • Outsourcing brings multiple benefits to manufacturersfaced with increasing market and internal pressures
  • The market for BPO services in the manufacturingindustry is continuing to grow
    • The worldwide market for BPO services will grow at asteady rate
    • The finance and accounting segment is growing, but at adecreasing rate
    • Human resource management is still growing, and at afaster rate too
    • Customer relationship management outsourcing is thelargest component of the BPO market
    • Supply chain management is growing at the fastest rate,but still remains the smallest contributor to BPO
• APPENDIX
  • Definitions
  • Extended methodology
  • Further reading
  • Ask the analyst
• List of Tables
  • Table 1: The Global market for BPO services withinmanufacturing (2002-08)
  • Table 2: The Global market for finance and accountingBPO services within manufacturing (2002-08)
  • Table 3: The Global market for HRM BPO services withinmanufacturing (2002-08)
  • Table 4: The Global market for CRM BPO services withinmanufacturing (2002-08)
  • Table 5: The Global market for supply management BPOservices within manufacturing (2002-08)
• List of Figures
  • Figure 1: Datamonitor's view of PLM
  • Figure 2: The Global market for BPO services withinmanufacturing (2002-08)
  • Figure 3: The Global market for finance and accountingBPO services within manufacturing (2002-08)
  • Figure 4: The Global market for HRM BPO serviceswithin manufacturing (2002-08)
  • Figure 5: The Global market for CRM BPO serviceswithin manufacturing (2002-08)
  • Figure 6: The Global market for supply management BPOservices within manufacturing (2002-08)