Global Market Trends for Speech Analytics (Databook)

Abstract

Overview

Introduction

Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.

Scope

• Draws from existing Datamonitor research on agent positions, CRM, and quality monitoring.
• Draws from in-depth interviews with 12 vendors in the market.

Highlights

Offers revenue projections 2005-2010 for the 4 major global regions (North America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.

Reasons to Purchase

• Delivers a statistical and graphical overview of spending in the emerging market for speech analytics.
• Provides a clear picture of spending trends on this emerging technology at a critical stage in its adoption.