Abstract
Overview
Introduction
A discussion of India's evolution as an offshore contact center location and
an analysis of its potential going forward.
Scope
- India's evolution as a contact center outsourcing location of choice;
- Key competitive issues facing outsourcers located in India;
- The direction of the Indian contact center industry from the standpoint of
demand and vertical markets.
Report Highlights
India's contact center outsourcing sector continues to grow, but is slowing
notably through 2010;
Indian contact center investors are looking at the numerous on-the-ground
challenges including attrition, and weighing them against other locations;
India's agent-related costs continue to grow, which could act as a
dis-incentive for future expansion by western companies looking for offshore
customer care.
Reasons to Purchase
- Understand why India's outsourcing market continues to grow;
- Identify new market opportunities in terms of vertical markets;
- Understand the growth opportunities in the Indian domestic market.
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