Abstract
Overview
Introduction
This report combines all the briefs from the targeting growth in developing
markets theme for Quarter 1, 2006. The market focus briefs provide an overview
of drivers and trends across the developing contact center markets, while the
strategy focus brief provides an overview of established and emerging offshore
outsourcing markets.
Scope
- Provides an overview of the Asia Pacific contact center market and the
main drivers and trends affecting the market.
- Provides an overview of the Central and Eastern European contact center
market and the main drivers and trends affecting this market.
- Provides an overview of the Central and Latin American contact center
market and describes how contact center vendors can succeed in this market.
- Provides an overview of the established and emerging offshore outsourcing
markets.
Report Highlights
By 2009 Asia Pacific will account for 20% of global agent population.
By 2009 the CEE market will be worth $246.5 million to contact center
technology vendors.
The CALA market will be worth $418 million to technology vendors in 2009
Reasons to Purchase
- To understand the market opportunity in developing contact center markets.
- To understand the market opportunity for contact center technology in the
offshore and nearshore contact center markets.
- To understand the technology trends that will be seen in these markets
over the coming years.
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