Abstract
Introduction
Global spending on speech solutions is growing at a brisk rate. However, the adoption of speech solutions differs vastly among the North American, EMEA, APAC and CALA regions and countries. Vendors need to understand regional and country-specific trends, drivers and opportunities to help them expand into established and developing markets.
Scope of this report
- This databook is a detailed information resource covering current and forecast information on the global market for IVR.
- It isolates the revenue impact of shifts from DTMF towards speech worldwide.
Research and analysis highlights
Global revenues for IVR hosting, services, platforms, applications and enabling software, broken down by DTMF and speech are provided.
Key reasons to read this report
- Understand global spending trends by DTMf and speech through 2010.
- Analyze the impact of speech on five different key components of IVR revenue.
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