Targeting Geographical Opportunities (Review Report)

Table of Contents

• CATALYST
• SUMMARY
• METHODOLOGY
• EXECUTIVE SUMMARY
  • Introduction
  • Taking the Lead in North America
  • Strategies for Success in the UK, French, and German Markets (Market Focus)
  • Understanding Opportunities in APAC (Market Focus)
  • Global Voice Business Trends(Databook)
• TAKING THE LEAD IN NORTH AMERICA (STRATEGY FOCUS)
  • Summary
  • Americans are becoming increasingly mobile, and spending more time on the road
  • Both Canada and the US are experiencing an accelerating shift away from face-to-face transactions, supported by web self-service
  • Firms want to cut costs while increasing personalized marketing
• STRATEGIES FOR SUCCESS IN THE UK, FRENCH, AND GERMAN MARKETS(MARKET FOCUS)
  • Summary
  • Speech solutions in these core EMEA markets are steadily gaining traction
  • Both early adopters and niche verticals are driving speech adoption in the UK
    • Pragmatist markets
    • Healthcare and government markets
  • Manufacturing and communications verticals have moved Germany past its initial reluctance to invest in speech, and the number of solutions deployed is increasing
  • Contact management solutions are leading speech adoption in France
  • Actions
  • Vendors should look beyond traditional verticals for opportunities
  • Vendors should start communicating the importance of best practices to European consumers
  • Vendors should increase their potential customer base by partnering with local ISVs, VARs, and SIs
• UNDERSTANDING OPPORTUNITIES IN APAC(MARKET FOCUS)
  • Summary
  • Growing enterprise demand for automation in the maturing and established APAC markets
    • Mapping maturity levels of domestic contact center and IVR markets in APAC
    • Spending on speech recognition solutions and services in APAC
  • Increasing CRM technology and service provider investments in emerging APAC markets
  • Shifting philosophies around technology purchases
• GLOBAL VOICE BUSINESS TRENDS(DATABOOK)
  • Introduction
  • Total revenue by DTMF and speech, 2005-2010
  • Platform revenue by DTMF and speech, 2005-2010
  • Enabling software revenue, 2005-2010
  • Applications revenue by DTMF and speech, 2005-2010
  • Services revenue by DTMF and speech, 2005-2010
  • Hosting revenue by DTMF and speech, 2005-2010
• APPENDIX
  • Definitions
    • Platform
    • DTMF (dual tone multi-frequency)
    • Speech
    • Maintenance
    • Enabling software
    • ASR (automatic speech recognition)
    • Engine licenses
    • NLU (Natural Language Processing)
    • Speech tools
    • TTS (text-to-speech)
    • Voice authentication
    • Applications
    • DTMF (dual tone multi-frequency)
    • Speech
    • Services
    • Roadmap/strategic blueprint
    • Requirements/discovery
    • Project management
    • Systems integration and implementation
    • Modifications one year out
    • DTMF (dual tone multi-frequency)
    • Speech
    • Hosting
    • DTMF (dual tone multi-frequency)
    • Speech
  • Extended Methodology
  • Further reading
  • Ask the analyst
  • List of Tables
    • Table 1: North American spending on speech solutions, by component, 2005-2010
    • Table 2: Total speech solutions revenue for the UK, Germany, and France, 2005-2010
    • Table 3: 2005 percentages of revenue for speech solutions generated by UK, Germany, France, and Others
    • Table 4: Revenue from speech solutions in the UK, France, and Germany 2005-2010
    • Table 5: Spending on speech recognition solutions and services in APAC, 2005-2010
    • Table 6: IVR port shipments in APAC, 2005-2010
    • Table 7: Total revenue by DTMF and speech, 2005-2010
    • Table 8: Platform revenue by DTMF and speech, 2005-2010
    • Table 9: Enabling software revenue, 2005-2010
    • Table 10: Applications revenue by DTMF and speech, 2005-2010
    • Table 11: Services revenue by DTMF and speech, 2005-2010
    • Table 12: Hosting revenue by DTMF and speech, 2005-2010
  • List of Figures
    • Figure 1: North American spending on speech solutions, by component, 2005-2010
    • Figure 2: Total speech solutions revenue for the UK, Germany and France, 2005-2010
    • Figure 3: 2005 percentages of revenue for speech generated by UK, Germany, France, and Others
    • Figure 4: Revenue from speech solutions in the UK, France, and Germany 2005-2010
    • Figure 5: Mapping maturity levels of domestic contact center and IVR markets by country and location
    • Figure 6: Spending on speech recognition solutions and services in APAC, 2005-2010
    • Figure 7: IVR port shipments in APAC, 2005-2010
    • Figure 8: Total revenue by DTMF and speech, 2005-2010
    • Figure 9: Platform revenue by DTMF and speech, 2005-2010
    • Figure 10: Enabling software revenue, 2005-2010
    • Figure 11: Applications revenue by DTMF and speech, 2005-2010
    • Figure 12: Services revenue by DTMF and speech, 2005-2010
    • Figure 13: Hosting revenue by DTMF and speech, 2005-2010