Abstract
Overview
Introduction
An overview of claims costs and claims management costs across motor, property
and liability insurance
Scope
- Extensive claims costs and underwriting data for the motor, property and
liability markets
- Claims management cost efficiency data for major competitors in the motor,
property and liability markets
- Forecasts of net claims incurred for the motor, property and liability
markets until 2011
Report Highlights
Total claims handling efficiency declined in 2005. The ratio of claims
management costs to net claims incurred increased by 0.1 percentage point, to
5.6 per cent. This was driven by a rise in ratios in the motor and liability
insurance markets.
The number of claims made against the total motor insurance market fell by 3.4
percentage points in 2005, which indicates that efforts by car manufacturers,
motoring organizations and the Government to improve road safety are having
some effect.
Norwich Union, Zurich FS and AXA all recorded ratios of property claims
management costs to net property claims incurred that were below the market
average of 6.4 per cent in 2005.
Reasons to Purchase
- Understand the key trends in motor, property and liability insurance
claims costs
- Benchmark your claims handling efficiency against your competitors
- View Datamonitor' s forecasts for future motor, property and liability
claims costs
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