Abstract
Overview
Introduction
Take-up and interest in BPO services continue to rise in retail banking as
banks look for technology-led transformation and operational efficiency. This
theme looks at outsourcing of bank specific processes as well as the key
horizontal BPO areas, highlighting strategic development direction of
individual market segments providing end-user insight and market forecasts to
2008.
Scope
- In-depth interviews and discussions with FSIs and vendors conducted via
structured questionnaires
- Interviews with 100 retails banks as sourced in ' BPO and sourcing trends
in retail banking' - DMTC1316
- The report provides global datasets, but focuses primarily on European and
North American markets
Report Highlights
The overall banking BPO market will continue to grow relatively quickly in
2007 and 2008. While several of the main banking BPO markets such as check and
cards processing services are both mature and in the case of check a declining
business, growth is boosted by the main horizontal BPO areas and by mortgage
processing.
Reasons to Purchase
- Improving your understanding of the North American and European banking
industries with Datamonitor' s large scale primary research study
- Profit from better understanding of which areas banks look to outsource
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