BPO in European and North American Banking (Market Focus)

Table of Contents

• CATALYST
• SUMMARY
• METHODOLOGY
• ANALYSIS
  • A few key areas continue to dominate the banking BPO market
    • Cards processing
    • Mortgage processing
    • Check processing
    • Horizontal BPO areas
  • Cross- and up-selling will continue to be the dominant growth opportunity
    • Future take-up continues to look robust
  • Horizontal BPO generates most growth, but mortgage BPO looks bullish for 07-08
• APPENDIX
  • METHODOLOGY
  • Further reading
  • Ask the analyst
  • List of Tables
    • Table 1: Overall growth will tail off as growth in the most mature market segments slow. Key opportunities continue to exist however across both horizontal and banking specific processes
  • List of Figures
    • Figure 1: Business process outsourcing spend in the retail banking sector was $14.7bn in 2006
    • Figure 1: Datamonitor bank research shows that interests in further BPO take up is greatest among the banks that already use some services
    • Figure 3: High interest levels remains trend for most BPO areas
    • Figure 4: Overall growth will tail off as growth in the most mature market segments slow. Key opportunities continue to exist however across both horizontal and banking specific processes