2007 Trends to Watch: Retail Banking Technology

Table of Contents

• CATALYST
• SUMMARY
• 2007 TRENDS TO WATCH: RETAIL BANKING TECHNOLOGY
  • Top 3 business issues facing your industry
    • The need for sustainable income generation is driving renewed focus on sales & service effectiveness
    • Sales and service effectiveness needs to be founded on high customer satisfaction & value proposition
    • Focus on revenue growth requires supporting operational agility and flexibility to succeed
  • Wealth management technology
  • Security in retail banking
  • Core systems strategy in retail banking
  • Future investment priorities in retail banking technology
• DATAMONITOR' S TAKE
  • Investment priorities and trends for 2007
• APPENDIX
  • Definitions/ abbreviations
  • Methodology
  • Further reading
  • Ask the analyst
  • List of Figures
    • Figure 1: Revenue growth through customer satisfaction is key to banking strategy
    • Figure 2: A high proportion of banks still have a significant lag in responding to change events
    • Figure 3: More banks are moving to developing standardized architectures
    • Figure 4: Top projects in 2007 will remain focused on compliance and branch, but shift towards core systems