Abstract
Overview
Introduction
This brief analyses the strengths and weaknesses of Chordiant' s Customer
Relationship Management offering. Chordiant is rated according to its market
impact (based on revenues), user sentiment (based on customer perceptions) and
technology.
Scope
- Technology: an assessment of Chordiant' s technology based on specific
attributes and the availability of certain features.
- User sentiment: tracks end-users' impression of Chordiant' s products based
on a survey of over 280 Customer Relationship Management users.
- Market impact: measures Chordiant' s market impact based on its revenues
and financial performance.
Report Highlights
Enterprises are increasingly deploying Customer Relationship Management
solutions in order to benefit from the unified management of interactions with
customers in a sales, customer services or marketing context.
Since Customer Relationship Management could be of benefit to a wide range of
organizations, the demand for these solutions will continue to grow.
Consequently vendors need to offer comprehensive yet flexible Customer
Relationship Management solutions.
Reasons to Purchase
- Gain detailed knowledge of Chordiant' s strengths with regards to
technology, user sentiment and market impact.
- Enterprise IT managers will gain valuable insight to improve their
Customer Relationship Management purchasing decisions.
- Customer Relationship Management vendors can benchmark their own
performance against Chordiant in various key criteria.
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