The Middle East - Cash Rich, Services Poor (Market Focus)

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
• ANALYSIS
  • The spread of a global economy represents a strong growth opportunity for vendors
    • Various industries and geographies are influential in the customer interaction industry
      • Liberalization of financial services has led to a proliferation of activity in the region governed by Islamic law
      • The communications industry is rapidly transforming the Middle East
      • Hospitality and travel present the biggest growth opportunity and the biggest challenge for vendors
      • The United Arab Emirates, Egypt and the Kingdom of Saudi Arabia are the geographical markets to target
  • Middle Eastern governments are offering lucrative incentives to attract FDI
  • Infrastructure projects have primed the region for network build
  • The Middle East can act as an entry point to the larger Asian markets
• ACTIONS
  • Vendors need to be aware of the religious laws governing the financial services industry
  • Lucrative incentives are available for vendors to invest in this region
  • The Middle East is modernizing but on its own terms
  • The mobile sector has the potential to ring much revenue into vendors' cash registers
• APPENDIX
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
  • List of Tables
    • Table 1: Spending on contact center technology in the Middle East, 2005 - 2010
    • Table 2: APs in the Middle East, 2006 - 2012
  • List of Figures
    • Figure 1: GDP indicates strong growth but per captia GDP is low
    • Figure 2: Spending on contact center technology in the Middle East, 2005 - 2010 ($m)
    • Figure 3: APs in the Middle East, 2006 - 2012
    • Figure 4: Particular contact center solutions will be alluring to communications providers in the Middle East