Abstract
Overview
Introduction
Middle Eastern society is changing. Its consumers expect high levels of
customer service with a fast rate to respond to queries. Contact centers in
the region have traditionally been seen as a cost burden to the organization;
it is a ticked box to show that the organization is looking after its
customers. But industrial reform in the Middle East is fast becoming a reality
in several industries.
Scope
- The Middle East: cash rich, services poor (Market Focus)
- How to profit from contact centers in the Middle East (Strategy Focus)
- Middle Eastern contact center technology insight (Technology Focus)
Report Highlights
This report combines all three briefs from the contact center markets and
technologies theme for Q3 2007. While the market focus section provides an
overview of drivers and trends across the Middle East, the strategy focus
brief considers how vendors can best profit from adopting particular
strategies in the region.
The technology brief details which solutions will impact enterprises in the
region.
Datamonitor includes the following countries within the Middle East: Bahrain,
Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Kingdom of Saudi Arabia,
Turkey, and United Arab Emirates
Reasons to Purchase
- Understand how the contact center market will grow in the Middle East
- Comprehend what the key challenges are and learn what can be done to
overcome them
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