Abstract
Overview
Introduction
Voice/data convergence technologies are beginning to mature and are becoming
more widely adopted by enterprises. At the same time vendors are consolidating
in order to gain a stronger market position. This report aims to help
enterprises select a vendor based on its technology strength, reputation among
customers, and impact in the market.
Scope
- Provides an overview of the most important trends affecting the voice/data
convergence market and influencing its competitive dynamics.
- Delivers a comprehensive comparison of voice/data convergence vendors in
terms of their technology offerings, user sentiment and market impact.
- Presents a detailed view of each vendor' s voice/data convergence
capabilities, as well as providing advice on the suitability of these
offerings.
- Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson,
Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.
Highlights
Demand is increasing for a better range of features for the unified
communications aspect of voice/data convergence due to changing workforce
patterns and staff becoming more mobile. At the same time IP telephony
solutions continue to mature and vendors are now offering a variety of IP PBX
based solutions.
Adoption of voice/data convergence is increasing, albeit gradually, and
traditional telephony and TDM PBXs are slowly being phased out. Datamonitor' s
Technology Trends survey shows that 60% of the 1,000 enterprises interviewed
in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in
place.
Although there has been much consolidation in the voice/data convergence
market, there is still room for innovation and non-traditional communications
vendors to play a part in any developments. Both IBM and Microsoft have
entered the market and are likely to pose a threat to the other vendors with
their unified communications solutions.
Reasons to Purchase
- Gain detailed knowledge of the leading voice/data convergence vendors'
strengths with regards to their technology, user sentiment and market impact.
- Voice/data convergence vendors can benchmark their own performance in
various key criteria against their competitors.
- Enterprise IT managers will gain valuable insight to improve their
voice/data convergence purchasing decisions.
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